Customer Service Supervisor

6 months ago

Toronto, Canada ALSTOM Full time

Req ID:456269

Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.

**As our new Customer Service Supervisor, you will**:

- Provide direction and leadership to Customer Service Ambassadors (CSAs) for any issues that arise.
- Oversee CSAs in their role and coach as needed to ensure the client's standards are upheld.
- Conduct CSA audits & check rides.
- Complete site inspections.
- Complete Accident & Incident Reports as requested.
- Complete incident follow-ups as requested by Alstom or Metrolinx management.
- Enter and compile weekly/monthly reports as required.
- Take part in departmental Blitz and company-wide safety stand-downs.
- Respond to critical events as required.
- Support CSA Training as required.
- Attend department and company meetings.
- Attend meetings with Metrolinx as required.
- Take part in special projects as instructed.
- Protect service as needed.
- Work in a 24-hour environment, providing support as needed during periods of enhanced activity.
- Rotating weekend coverage.
- Attend employee development workshops as requested.

**As our new Customer Service Supervisor, you bring**:

- Excellent customer service skills.
- Strong understanding of the CSA role.
- Good computer skills.
- Ability to self-delegate and stay on top of department targets.
- Ability to identify, escalate and resolve issues without being prompted.
- Excellent communication skills.

Alstom is a global company where our people's vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.

Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.

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