Account Associate

2 weeks ago


Toronto, Canada CCDI Consulting Inc. Full time

**Title**: Account Associate

**Location**: Ontario

**Type**: Full-time

**Salary**: $60,000

**Closing date**: February 22, 2023

**Vacation**: 3 weeks

Position overview
The Account Associate uses sales expertise to sell the Company’s services over the phone or in person. This position finds out what our customers need, and suggests services that will address those needs. The Account Associate is responsible for building and maintaining strong, long-lasting relationships with clients on behalf of the Company. They act as the point of contact for their clients and always strive to provide the client with services that best fit their individual needs.

CCDI Consulting is managed by professionals who have practical workplace inclusion, diversity, equity, and accessibility (IDEA) experience in a variety of industries and sectors. It leverages its transformative methodology, utilizes data-powered inquiry, and employs a unique integrated organizational management approach to address workplace IDEA challenges.

\Responsibilities
Sales - 50%
- Cold-calling potential customers and prospecting new accounts.
- Communicates with clients to understand their needs and explain product value.
- Proposes effective solutions to clients’ problems.
- Upsells or cross-sell where appropriate.
- Achieves sales targets within schedule.
- Contributes to proposals outlining company profile and service overview.
- Produces contracts with accuracy and attempts to resolve standard clause issues before escalation.
- Contributes ideas to prospecting of new clients by staying informed of current events and trends.

Account Management - 50%
- Builds relationships with clients based on trust and respect.
- Supplies management with feedback on customer behavior, needs, interests, and problems.
- Proactively maintains client relationships by updating them on new products, services, or marketing initiatives.
- Collaborates with other departments to fulfill client needs and reach prospective clients.
- Attempts to resolve client complaints before escalating.
- Continually develops knowledge of Company services.
- Services multiple clients concurrently, while meeting deadlines.
- Focuses on improving the buyer experience.
- Provide professional after-sales support to enhance client’s dedication.
- Maintains client records in Company drives and CRM following Company sales process.

Qualifications Required
- Experience as a Sales Representative, Account Manager, or similar sales-focused position
- Account management experience
- Comfort networking
- Comfort up selling
- Bachelor’s degree or equivalent
- Experience in the consulting, D&I or related fields

CCDI Consulting is an inclusive workplace dedicated to accessibility. Please let us know if you require any accommodations.

This may include employment equity designated groups (women, Aboriginal peoples, persons with disabilities and members of visible minorities), but also includes diversity of experience, background, and ideas.

If you don't meet all the requirements but still feel you should be considered for the role please tell us why in the section provided.



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