Account Associate

2 weeks ago

Toronto, Canada CCDI Consulting Inc. Full time

**Title/Titre**: Account Associate/Chargé(e) de clientèle

**Location/Emplacement**: Ontario Remote

**Type**: Full-time/à temps pleins

**Salary/salaire**: $60,000

**Closing date/date de clôture**: August 11, 2023/le 11 aôut 2023

**Vacation**: 3 weeks

Position overview
The Account Associate uses sales expertise to sell the Company’s services over the phone or in person. This position finds out what our customers need, and suggests services that will address those needs. The Account Associate is responsible for building and maintaining strong, long-lasting relationships with clients on behalf of the Company. They act as the point of contact for their clients and always strive to provide the client with services that best fit their individual needs.

CCDI Consulting is managed by professionals who have practical workplace inclusion, diversity, equity, and accessibility (IDEA) experience in a variety of industries and sectors. It leverages its transformative methodology, utilizes data-powered inquiry, and employs a unique integrated organizational management approach to address workplace IDEA challenges.

Aperçu du posted
Le/la Chargé(e) de clientèle utilise ses compétences commerciales pour vendre les services de l'entreprise par téléphone ou en personne. Il /elle découvre les besoins de nos clients et propose des services qui répondent à ces besoins. Il/elle est chargé d'établir et de maintenir des relations solides et durables avec les clients au nom de l'entreprise. Il/elle est le point de contact de ses clients et s'efforce toujours de leur fournir les services qui répondent le mieux à leurs besoins individuels.

CCDI Consulting est géré par des professionnels qui ont une expérience pratique de l'inclusion, de la diversité, de l'équité et de l'accessibilité sur le lieu de travail (IDEA) dans une variété d'industries et de secteurs. CCDI Consulting s'appuie sur sa méthodologie transformative, utilise des enquêtes basées sur des données et emploie une approche unique de gestion organisationnelle intégrée pour relever les défis de l'inclusion, de la diversité, de l'équité et de l'accessibilité sur le lieu de travail.

**Responsibilities**:
Sales - 50%
- Cold-calling potential customers and prospecting new accounts.
- Communicates with clients to understand their needs and explain product value.
- Proposes effective solutions to clients’ problems.
- Upsells or cross-sell where appropriate.
- Achieves sales targets within schedule.
- Contributes to proposals outlining company profile and service overview.
- Produces contracts with accuracy and attempts to resolve standard clause issues before escalation.
- Contributes ideas to prospecting of new clients by staying informed of current events and trends.

Account Management - 50%
- Builds relationships with clients based on trust and respect.
- Supplies management with feedback on customer behavior, needs, interests, and problems.
- Proactively maintains client relationships by updating them on new products, services, or marketing initiatives.
- Collaborates with other departments to fulfill client needs and reach prospective clients.
- Attempts to resolve client complaints before escalating.
- Continually develops knowledge of Company services.
- Services multiple clients concurrently, while meeting deadlines.
- Focuses on improving the buyer experience.
- Provide professional after-sales support to enhance client’s dedication.
- Maintains client records in Company drives and CRM following Company sales process.

Responsabilités
Vente - 50%
- Appeler à froid des clients potentiels et prospecter de nouveaux comptes.
- Communiquer avec les clients pour comprendre leurs besoins et expliquer la valeur des produits.
- Propose des solutions efficaces aux problèmes des clients.
- Fait de la vente incitative ou de la vente croisée le cas échéant.
- Atteindre les objectifs de vente dans les délais prévus.
- Contribue aux propositions en présentant le profil de l'entreprise et la vue d'ensemble des services.
- Rédige des contrats avec précision et tente de résoudre les problèmes liés aux clauses standard avant de passer à l'échelon supérieur.
- Contribue à la prospection de nouveaux clients en se tenant informé des événements et des tendances actuels.

Gestion des comptes - 50%
- Établit avec les clients des relations fondées sur la confiance et le respect.
- Fournit à la direction un retour d'information sur le comportement, les besoins, les intérêts et les problèmes des clients.
- Entretient de manière proactive les relations avec les clients en les informant sur les nouveaux produits, services ou initiatives de marketing.
- Collabore avec d'autres services pour répondre aux besoins des clients et atteindre les clients potentiels.
- Tente de résoudre les plaintes des clients avant de les transmettre à un échelon supérieur.
- Développe en permanence ses connaissances sur les services de l'

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