Bilingual Customer Service Dispatcher

2 weeks ago

Laval, Canada Convergint Technologies Ltd Full time

Convergint is looking for a team-oriented, results-driven, bilingual Operations Service Coordinator, to join our amazing team in
- **Laval, QC. **The Service Coordinator answers, responds to, and meets the needs of all incoming customer service calls by handling these calls in a professional, efficient, effective and timely manner ensuring Convergint becomes the customers’ first choice for service. This role provides co-ordination of service with technicians, sub-contractors and customers applicable to a designated CTC location as well as work order invoicing.**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Handles all incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general enquiries.
- Creates, dispatches, and maintains work orders in iCare daily for scheduling of planned maintenance and service.
- Attends weekly planning sessions, conducts weekly service paperwork reconciliation, performs weekly timesheet data entry, and generates service reports with relevant status/updates.
- Plans and schedules service agreement work orders to “complete” as required.
- Monitors and follows up on subcontractor work order execution and forwards relevant information to technical specialists.
- Weekly completion of service invoicing, including customer follow ups, credits and problem resolution.
- Accurately and promptly enters work order purchase orders into Spectrum and forwards material requests to purchasing for processing.
- Updates, populates, maintains and develops customer service database to maximize customer service and satisfaction.
- Accurate entry and reconciliation of timesheets on a weekly basis.
- Supports Project Managers and Technicians with Spectrum/ICare/IPlan assistance.
- Accurately and on a timely basis, administers Spectrum/ICare maintenance, including adding new sites, flags, and modifying customer service changes.
- Provides Service Quotes to customers with the assistance of the supervisor, and composes service quotes for supervisor approval.
- Schedules and follows up on all monthly maintenance customer accounts - this includes ensuring timely communication with contract customers, key customers and sub contractors.
- Establishes and maintains a customer satisfaction follow up and call back procedure and provide senior management with appropriate feedback. Administers customer satisfaction surveys.
- Participates with operations to service turnovers for completed jobs, warranty documentation and warranty job set-ups.
- May build reports, and handle and control customer keys for service technicians.
- Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
- Works with the Service Supervisors to ensure accurate and timely On-Call listings are provided to our afterhours call center ensuring compliance to our corporate On Call procedure.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- Solid telephone and personal customer service skills and ability to work under pressure
- Solid proficiency in Microsoft Outlook, Excel, and Word skills
- Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
- Solid organizational skills and the ability to handle multiple projects tasks simultaneously
- Excellent attention to detail
- Good verbal, written and interpersonal communication skills
- Strong flexibility to adapt to changing priorities and direction in a dynamic work environment
- Shows initiative - regularly engages in proactive behavior and looks for opportunities
- Strong ability to facilitate a collaborative working environment for customers and team members

**Requirements**:

- Diploma and/or certificate in Business Administration or related office experience required
- Dispatch and cust

  • Dispatcher

    4 weeks ago

    Laval, Canada Diamond Logistics Transport Inc. Full time

    The Dispatch is responsible for Customer Service and satisfaction. He is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the company and will remain the preferred link between the customer and the company during our services. The daily work includes multiple activities: -...

  • Dispatcher/logistics Coordinator

    4 weeks ago

    Laval, Canada KTR TRANSPORT Full time

    We are an asset-based transportation company that services Canada and USA using dry vans and reefers. We are looking for individuals that would like to join a fast-paced, professional, growing environment. **Primary Responsibilities**: - Manage all incoming calls and resolve any customer escalations - Track and trace - Data entry - Perform data entry for...

  • Administrative Assistant

    4 weeks ago

    Laval, Canada NABCO Entrances Inc. Full time

    NABCO Canada Inc., a member of the Nabtesco Group, is a leading manufacturer of quality automatic pedestrian doors that exceeds the growing needs of retail stores, hospitals, schools, restaurants, commercial and industrial institutions throughout Canada. With a focus on unsurpassed reliability and reducing operating and liability costs along with the...

  • Bilingual Customer Care Administrator

    7 days ago

    Laval, Canada PERI Formwork Systems Inc. Full time

    We are looking to add a **Customer Care Administrator, Bilingual **to our Operations team. If you are an energetic, motivated and driven individual, you want to be part of our dynamic engineering team. PERI is a leading global company in formwork, scaffolding and related engineering with over 1300 Engineers and 8,100 employees worldwide. Our comprehensive...

  • Customer Service Associate

    2 weeks ago

    Laval, Canada Home Depot of Canada Inc. Full time

    Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer. Working in our stores: Your duties...

  • Customer Service Associate

    2 weeks ago

    Laval, Canada Home Depot of Canada Inc. Full time

    Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer. Working in our stores: Your duties...

  • Customer Service Agent

    4 days ago

    Laval, Canada American Iron and Metal Full time

    Company Description **American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our...

  • Agent, Customer Service

    3 days ago

    Laval, Canada American Iron and Metal Full time

    Company Description **American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our...

  • Customer Service Agent

    4 weeks ago

    Laval, Canada American Iron and Metal Full time

    Company Description **American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees and the ongoing trust and support of our...

  • Service à La Clientèle/customer Service

    3 days ago

    Laval, Canada Comptoirs Germain Full time

    Êtes-vous passionné (e) par le service à la clientèle? Vous détenez un sens de l’écoute hors pair? Si oui, voici un poste qui pourra certainement vous intéresser. Nous sommes une belle entreprise dynamique et passionnée. Bien établie depuis 1972. Nous sommes un centre de coupe de comptoirs de cuisines, distributeur de portes d’armoires et...

  • Représentant Du Service à La Clientèle

    7 days ago

    Laval, Canada Groupe Belmont Inc. Full time

    **Description de l'emploi** Nous sommes à la recherche d'un représentant du service à la clientèle qui peut gérer efficacement aux appels téléphoniques et aux courriels des clients et effectuer des tâches assignées par le responsable du bureau et le superviseur. **Exigences de l'emploi** - Bilingue (français et anglais) - DEC ou équivalent - 3...

  • Claims Customer Service Agent

    7 days ago

    Laval, Canada Couche-Tard Full time

    **JOIN OUR TEAM** Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Couche-Tard is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million...

  • Weekend and Holiday Coordinator

    3 weeks ago

    Laval, QC, Canada American Iron & Metal Co Full time

    Our 26 auto recycling yards across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting! TEMPORARY full-time position le Carrefour, Laval, QC H7T 2R5, Canada Schedule : Monday to...

  • Representant Du Service La Clientle

    3 days ago

    Laval, Canada Abatement Technologies Full time

    **Détails du poste** Type de poste Temps plein Avantages Extraits de la description complète du poste Assurance Dentaire Assurance Invalidité Assurance Vie Assurance pour soins de la vue Programme d'aide aux employés REER Collectif Rabais pour les employés Événements d'Entreprise **Description complète du poste** - Abatement Technologies est à...

  • Bilingual Customer Care Representative

    4 weeks ago

    Laval, Canada Laura Canada Full time

    Company Description **Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine! Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help...

  • Coordinateur de L'expérience Client

    4 days ago

    Laval, Canada Groupe Belmont Inc. Full time

    Nous sommes à la recherche d'un cordinateur de l'expérience client qui peut gérer efficacement aux appels téléphoniques et aux courriels des clients et effectuer des tâches assignées par le responsable du bureau et le superviseur, avec l'évolution d'être le responsable marketing. **Exigences de l'emploi** - Bilingue (français et anglais) - 2 ans+...

  • Répartiteur - Dispatch Conteneurs

    4 days ago

    Laval, Canada Multi Recyclage Full time

    **Poste **:Répartiteur / Dispatch conteneurs **Description de l’employeur** Multi Recyclage est une entreprise familiale qui œuvre, depuis 1993, dans le domaine de la récupération de matières résiduelles provenant majoritairement des sites de construction. Venez travailler pour une entreprise toujours en pleine croissance! Ce poste est ouvert à...

  • Customer Service

    4 weeks ago

    Laval, Canada London Manpower Inc Full time

    **Skill Requirement**: - Be multi-tasking the job description is quite detailed on this - Organizational skills - directly related to point 1 - multi-tasking requires organization -Basic knowledge of SAP system - French Language is an asset - Hours are 8 to 5 Monday to Friday **Job Types**: Full-time, Permanent **Salary**: $18.00-$22.00 per...

  • Bilingual Credit

    7 days ago

    Laval, Canada PERI Formwork Systems Inc. Full time

    We are looking to add a **Bilingual Credit & Collections Administrator (Hybrid role)** to our Finance team. If you are an energetic, motivated and driven individual, you want to be part of our dynamic team. PERI is a leading global company in formwork, scaffolding and related engineering with over 1300 Engineers and 8,100 employees worldwide. Our...

  • Customer Service Agent

    4 weeks ago

    Laval, Canada Xerox Full time

    **City**:Laval **State/Province**:Quebec **Country**:Canada **Department**:Customer Business Operations & Administration **Date**:Tuesday, January 24, 2023 **Working time**:Full-time **Ref#**:20021775 **Job Level**:Individual Contributor **Job Type**:Experienced **Job Field**:Customer Business Operations & Administration **Seniority Level**:Entry...