Customer Service Agent

2 weeks ago

Laval, Canada American Iron and Metal Full time

Company Description
**American Iron & Metal (AIM)** is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday) thanks to the dedication of our employees and the ongoing trust and support of our customers.

Become part of team AIM, a growing team who has over the years, successfully evolved into a multifaceted company with business divisions that include metal recycling (AIM Recycling), construction waste recycling (AIM Eco-Centre), manufacturing of solder assemblies (AIM Solder), demolition and decommissioning (AIM Delsan) and auto-recycling (Kenny U-Pull). We take pride in doing good things for the environment to help create a greener, more sustainable future for all.

It’s simple; we do it right. We AIM for excellence.

**Job Description**:
**Hourly wage from $17.85/hr**
**Schedule: Be available from Monday to Saturday between 8:00 am and 5:00 pm**
**Permanent, full-time position (total of 40 hours / week)**
**Office work only (no hybrid mode)**
**Location **:3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada**

Passionate about customer service? Interested in joining a dynamic and growing company? This position is for you

Reporting to the Call Centre Supervisor, the Customer Service Agent is the direct link between our customers and the company. As an agent, you will have the pleasure of:

- Respond to incoming calls from customers seeking information on the prices and operation of our various sites.
- Guide clients to the website.
- Listen, understand and resolve client needs.
- Effectively communicate and respond to written and verbal questions and comments.
- Creating and maintaining record of daily issues and actions taken using the tools provided.

**Qualifications**:

- Minimum of one year's experience in a similar role
- Microsoft Suite Products (word, excel etc.)
- Ability to comply with call center procedures and standards
- Bilingualism (French and English)
- Reliability, diligence and punctuality

Additional Information
**And by additional information, we mean perks**
- Hourly wage from $17.85/hr
- Comprehensive group insurance plan;
- Group RRSP with employer matching contribution;
- 2 weeks paid vacation upon being hired;**:

- Referral program;
- Central location, close to many services;
- A fun and friendly working environment;
- Company-wide events throughout the year (BBQ, Holiday party etc.);
- Outstanding advancement opportunities.

AIM and its affiliates offer equal employment opportunities to all. Only those selected for an interview will be contacted. Thank you for your interest.

**Vacation accrues bi-weekly and is pro-rated during any partial year of employment.

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