Claims Customer Service Agent

3 weeks ago

Laval, Canada Couche-Tard Full time

**JOIN OUR TEAM**

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Couche-Tard is all about. Our mission is simple: to make our customers' lives a little easier every day. We’ve grown into a successful global company with over 15,000 stores in 26 countries, serving more than 6 million customers each day. In all, we have more than 120,000 people working at our stores and support offices.

**Claims Customer Service Agent**

**Department**: Accounting-Shared Service

**Location**: Distribution Center, 5540, rue Ernest-Cormier, Laval (Québec)

**Type of employment**: Temporary 1 year, full time (37,5 hours)

**Hybrid mode**: 3 days at the office et 2 days remotely

Reporting to the Claims Manager, the Agent acts as the first point of contact for operators and customers in all matters related to insurance claims. The Agent handles bodily injury claims, claims following a damage to the company property/buildings or third-party property damages as well as car fleet claims.

**WHAT **YOU WILL DO**
- Act as a contact person for operators in the event of a bodily injury claims, damage to the company property/building, third-party property damages as well as car fleet claims;
- Coordinate claim files according to established protocols (e.g. billing and/or reimbursement);
- Follow up with operations, clients and insurer and/or claims adjuster;
- Handle telephone complaints related to customer service claims;
- Synthesize the documents necessary for the production of various statistical reports;
- Provide administrative support to the Insurance and Claims department;
- Intervene and deal with the various parties involved.

**WHAT YOU'LL NEED**
- DEC in secretary or administration.
- Minimum of one year of relevant experience in customer service (telephone);
- Experience in administrative support (asset);
- Experience in the insurance industry and in the management of claims files and knowledge of Report Excel will be considered an asset;
- Excellent command of the Office suite;
- Rigor, organizational skills and ability to manage priorities;
- Diplomacy, autonomy;
- Strong aptitude for customer service and negotiation.
- Bilingual (French and English)

**WHY WORK WITH US**
- Alimentation Couche-Tard has been named one of the "Best Employers in Montreal" for 2023;
- Complete benefits packages (medical and dental);
- Possibility of enrolling in a pension plan with employer contributions or a stock purchase plan;
- Employee discounts in stores and with multiple of our partners;
- Paid time off plan including vacation, sick days and personal days;
- Work in a collaborative, dynamic and high performing team;
- Scholarship program available to the employee and the employee's children.
- Hybrid mode.

LI-LK1

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