Customer Success Specialist
3 weeks ago
**Are you looking for an environment where you can learn, grow, and make a real impact?** Do you love connecting with people and building relationships? Keep reading We’re looking for a new addition to our Customer Success team—someone who’s eager to develop their skills and take on new challenges. Interested in an Inside Sales type of role? This opportunity might be for you
Who We Are : Kimoby is all about making life easier for car dealerships. We help them keep their customers happy and coming back by using our innovative software. Think of us as the tech wizards behind better customer service in the auto world
What you’ll do
Your primary responsibility will be to call our existing customers and carry out the following tasks:
- **Facilitate Customer Engagement**: Book meetings for Account Managers with key decision-makers that have been identified as leads to discuss growth opportunities.
- **Identify Opportunities**: Find upsell and cross-sell leads by identifying customer needs and passing them to the Account Management team.
- **Support Account Managers**: Work closely with Account Managers to support their customer’s needs and requests while ensuring CRM data remains up to date.
- **Drive Product Adoption**: Train end-users on our platform to ensure they fully understand its features and most of all, the benefits of Kimoby to their success.
What we’re looking for
- **A natural communicator** - You'll be calling busy managers, quickly engaging them in initiatives you’ll be working on or convincing end users how our product can boost their success.
- **Organized and proactive** - You manage your time well and stay on top of follow-ups.
- **Solution-oriented** - You understand customer needs and can quickly identify how our solution can help them.
- **Growth-minded** - You’re always looking to develop your skills and take on more responsibility over time.
- 2 years of experience in a customer facing role or enough of the above skills to show us you've got what it takes to get the job done
Why you’ll love it here
- **Team spirit** : Here, we celebrate successes together, learn from our mistakes and always support one another.
- **Growth opportunities**: We love promoting from within. This could be the start of an exciting career—who knows where it might take you
- **Valuable benefits**:
- Group insurance starting on day 1 with participation from the employer, including telemedicine and access to private clinics (Province of Quebec only).
- Genuine schedule flexibility and remote work for better work-life balance.
- 3 weeks of vacation in your first year.
- Retirement plan with employer contributions (2% after 6 months, 5% after 4 years).
- And more to discover
- **Dynamic environment** : Working at Kimoby means tackling challenges that push you to grow, all while having fun.**Tu cherches un environnement où tu pourras apprendre, évoluer et avoir un réel impact?**
Tu as de la facilité pour créer des liens avec les gens et pour bâtir des relations solides? Continue de lire Nous recherchons un nouveau membre pour notre équipe de Succès Client—quelqu’un d’enthousiaste à l’idée de développer ses compétences et de relever de nouveaux défis. Intéressé par un rôle s'apparentant à la vente interne? Cette opportunité pourrait être pour toi
Qui on est : Chez Kimoby, on simplifie le quotidien des concessionnaires automobiles grâce à notre plateforme logicielle innovante. Notre but? Améliorer la communication client et optimiser chaque étape, du premier rendez-vous au paiement final. Résultat: une fidélisation accrue et une croissance pour nos clients.
Ton rôle au quotidien
Ta principale responsabilité sera d’appeler nos clients existants et de réaliser les tâches suivantes:
- **Favoriser l’engagement client** - Planifier des rencontres pour les gestionnaires de comptes avec les décideurs clés identifiés comme leads afin de discuter des opportunités de croissance.
- **Identifier des opportunités** - Détecter les opportunités d’upsell et de cross-sell en identifiant les besoins des clients et en les transmettant à l’équipe de gestion des comptes.
- **Soutenir les gestionnaires de comptes** - Travailler en étroite collaboration avec eux pour répondre aux besoins et demandes des clients tout en s’assurant que les données du CRM restent à jour.
- **Encourager l’adoption du produit** - Former les utilisateurs sur notre plateforme pour qu’ils comprennent pleinement ses fonctionnalités et, surtout, les avantages de Kimoby pour leur succès.
Ce qui fait de toi notre futur collègue
- **“People person”**-** Tu devras contacter des gestionnaires occupés, capter rapidement leur attention sur tes initiatives ou convaincre les utilisateurs des avantages de notre produit pour leur succès.
- **Bilingue** - Près de 95% de tes appels seront en anglais, tu dois donc maîtriser cette langue pour avoir du succès dans ce rôle.
- **Organisé et proactif** - Tu gères bien ton temps et assure un bon suivi des dossiers.
- **
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