Bilingual Customer Success
2 weeks ago
**Bilingual Customer Success - Onboarding Specialist (FR/EN)**:
We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment.
You will be a part of our Customer Onboarding team, reporting to the Team Lead, and responsible for onboarding, training, and proactively driving value to ensure a successful client experience.
If you are a coachable, curious, and passionate individual, intrigued by our vision of improving patient care through technology, we would love to hear from you
**Who We Are**
Intiveo is a popular patient communication SaaS product used by 14,000 medical practitioners to communicate with over 18 million patients.
We are a remote-first company and we do it well
Our goal is to continuously improve patient care by understanding communication needs, behaviours, and preferences.
**✨What You'll Do**
- You will become an Intiveo product expert that works with our French & English clients to deliver an exceptional onboarding experience
- You will delight and assist the client in realizing the full value of Intiveo as a means of achieving success in their business goals
- You will engage all new customers to drive user adoption and satisfaction, ensuring high customer retention
- You will inspire clients to think strategically about how our platform can support their business needs
- You will educate and support customers on best practices, and the use and benefit of our products and services
- You will proactively reach out at key points in the customer's journey to ensure they are reaching key milestones
- You will track accounts to identify churn risk and work proactively to eliminate that risk
- You will collaborate with sales, support, and other key departments to assist new clients through their onboarding journey
**✨Who You Are**
- You have proven success in partnering with clients, preferably in a SaaS environment, while building strong relationships
- You have a minimum of 2+ years of project or client account management experience, preferably in a Customer Success role
- You are an empathetic communicator who is passionate about supporting clients
- You have excellent time management, organizational, and problem-solving skills
- You have the ability to advocate for ideas and concepts
- You have high attention to detail
- You are an excellent bilingual written and verbal communicator - with a professional and engaging presence, presentation and public speaking skills
- You have a strong aptitude for technology and ability/desire to learn new software
**More About Intiveo**
At Intiveo, we are committed to creating a culture that is inclusive and welcoming of different perspectives, life experiences, cultures and identities. We believe that our differences make us stronger and that many unique perspectives, experiences and backgrounds make for better ideas and more well rounded decisions. Simply put, we love our diversity
We encourage applicants from non-traditional backgrounds. If you feel like you don't check all the boxes but have the potential to learn what you don't know and grow with the team, please apply.
-
Customer Success Manager
1 week ago
Montréal, Canada Rival Insurance Technology Full time**Who We Are** At Rival Insurance Technology, we specialize in providing management systems and connectivity solutions to the insurance industry. Our commitment to innovation, collaboration, and transformative technology drives us forward. With a legacy spanning over three decades, we’re dedicated to reshaping the insurance landscape through innovation...
-
Bilingual Customer Success Manager
2 weeks ago
Montréal, Canada Novisto Full time**We are looking for an experienced Bilingual Customer Success Manager to join the team and support our rapid growth.** You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our...
-
Bilingual Customer Success Advisor
2 weeks ago
Montréal, Canada Pepco Corp Full timeJoining Pepco would mean being part of a team with a strong entrepreneurial spirit that values team spirit, honesty, communication, and family. If these values resonate with you, we encourage you to keep reading! We’re hiring a Customer Success Advisor to join our Operations team under the guidance of the Customer Success Manager. What's in it for...
-
Customer Success Associate/ Associé Bilingue
2 weeks ago
Montréal, Canada Element Fleet Management Full timeGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...
-
Customer Success Manager
3 weeks ago
Montréal, Canada moozoom Full time**Work with a fast-growing EdTech company who is innovating Mental Health and Wellness prevention worldwide!** moozoom seeks an experienced and passionate copy editor who is excited about preventing mental health challenges for students in K12 schools. If this speaks to you, then read on! moozoom is a fast-growing EdTech company who is looking for talented...
-
Customer Success Manager Bilingual
2 weeks ago
Montréal, Canada moozoom Full time**Joignez une entreprise dont la mission est de prévenir les enjeux de santé mentale de millions de jeunes sur la planète!** Qu'est-ce qui pourrait être mieux qu'un job de rêve? Un job de rêve au sein d'une entreprise qui réinvente la manière dont les écoles enseignent à nos enfants à mieux gérer leurs émotions. Si cela vous parle, continuez à...
-
Bilingual Warehouse Supervisor
3 weeks ago
montréal, Canada Beyond Bilingual Inc. Full timeBilingual Warehouse Supervisor Full time/Perm Location: On-site, Montreal Hours: Monday – Friday 7am – 4pm (40 hours a week)Salary: Up to $29/hourCompany: Our client is a family-run business that continues to grow. Their continued growth has led to them needing to add a dynamic and talented individual to their team of professionals.Perks:Company-paid...
-
Customer Success Manager
7 days ago
Montréal, Canada Fundica Full timeCompany Description **Job Description**: We are looking for a motivated, proactive individual to drive the overall relationship with clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction. The Customer Success Manager will identify opportunities in the market...
-
Bilingual Solution Customer Success Manager
3 weeks ago
Montréal, Canada SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Advisor
3 weeks ago
Montréal, Canada Pepco Corp Full timeJoining Pepco would mean being part of a team with a strong entrepreneurial spirit that values team spirit, honesty, communication, and family. If these values resonate with you, we encourage you to keep reading! We’re hiring a Customer Success Advisor to join our Operations team under the guidance of the Customer Success Manager. What's in it for...
-
Customer Success Specialist
3 weeks ago
montréal, Canada E2IP TECHNOLOGIES Full timeWe are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!Responsibilities• Maintain customer...
-
Customer Success Representative
3 weeks ago
Montréal, Canada LGM Financial Services Inc. Full timeCome join our Customer Experience team! **The job**: The Customer Success Representative is responsible for providing exceptional and best-in-class service and successful outcomes for all LGM customers (dealership staff, consumers/contract holders and third parties). Offering customer-centric support across LGM Products, Policy Management and Administration...
-
Customer Success Representative
3 weeks ago
Montréal, Canada LGM Financial Services Inc. Full timeÊtes-vous un "Superstar" bilingue qui est attentif aux besoins de vos clients et qui est passionné par le service de qualité? Aimez-vous aider les autres, être la voix du client et travailler dans un centre de contact au rythme accéléré? Cherchez-vous un environnement de travail dynamique qui vous encouragera à apprendre et à réussir? Êtes-vous...
-
Customer Success Manager
2 weeks ago
Montréal, Canada MovingWaldo Inc Full time**About MovingWaldo** MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec. The...
-
Customer Success Manager
3 weeks ago
Montréal, Canada MovingWaldo Inc Full time**About MovingWaldo** MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec. The...
-
Bilingual Inside Sales Representative
4 weeks ago
montréal (dorval), Canada Bilingual Source Full timeSales RepresentativeLocation: Dorval, QuebecSalary: $50k-$54k + $4k-$6k CommissionsAre you an ambitious, results-driven sales professional ready to take your career to the next level? As a Sales Representative, I play a key role in driving sales growth and expanding market share within a designated territory. With a focus on promoting core products and...
-
Bilingual Inside Sales Representative
4 weeks ago
montréal (dorval), Canada Bilingual Source Full timeSales RepresentativeLocation: Dorval, QuebecSalary: $50k-$54k + $4k-$6k CommissionsAre you an ambitious, results-driven sales professional ready to take your career to the next level? As a Sales Representative, I play a key role in driving sales growth and expanding market share within a designated territory. With a focus on promoting core products and...
-
Bilingual Inside Sales Representative
4 weeks ago
montréal (dorval), Canada Bilingual Source Full timeSales RepresentativeLocation: Dorval, QuebecSalary: $50k-$54k + $4k-$6k CommissionsAre you an ambitious, results-driven sales professional ready to take your career to the next level? As a Sales Representative, I play a key role in driving sales growth and expanding market share within a designated territory. With a focus on promoting core products and...
-
Bilingual Inside Sales Representative
4 weeks ago
Montréal, QC, Canada Bilingual Source Full timeSales Representative Location: Dorval, Quebec Salary: $50k-$54k + $4k-$6k Commissions Are you an ambitious, results-driven sales professional ready to take your career to the next level? As a Sales Representative, I play a key role in driving sales growth and expanding market share within a designated territory. With a focus on promoting core products...
-
Director Customer Success
1 week ago
Montréal, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...