Customer Success Specialist

1 week ago

Montréal, Canada moozoom Full time

**Join a fast-growing software company designed to prevent kids' mental health challenges, worldwide**

There is something more than just being an amazing developer. Being an amazing developer in a company that is reshaping how we prevent kids' mental health challenges in schools. If this talks to you, then read on

moozoom is a fast-growing K-12 digital educational company looking for talented, enthusiastic, and passionate people who share in our excitement and passion for building a better world for children. This career opportunity is a key part of our future success and will help support thousands - potentially millions - of young students.

**Responsibilities**:
As a Customer Success Specialist, you'll be responsible for driving moozoom adoption by schools and teachers. Your goal will be to increase the adoption cycle and the overall number of SEL activities performed by students. You will also work closely with our Product team to assess student impact. As such, your main responsibilities will be to:

- Define, coordinate, implement and measure activities that facilitate moozoom implementation, drive user's adoption and increase student impact.
- Create and use collateral that can be used to drive adoption (e.g. presentations, blog articles, webinars).
- Speak with school administrators and users to drive key messages around how they are using our software for a better student impact.
- Build and track proper KPIs to monitor adoption rate and implementation cycle.
- Work closely with our product development team on creating features that will increase user's adoption.

**Requirements**:

- Bilingual (French and English)
- 5+ years in elementary education (teacher, counselor, social worker, administrator, etc.).
- Ability to design processes and workflows to drive efficiency - mapping out things that work well for others to follow.
- Well-developed ability to build strong relationships, quickly establish credibility and collaborate across multiple internal and external teams.
- Experienced in supporting change management, and organizational readiness.
- A love of data to share meaningful recommendations/insights with clients to help drive adoption - help them understand what is working and not working.
- High energy level, hard worker, demonstrated drive to succeed, and a sense of urgency.
- Experience within a fast paced, growth organization is ideal
- Strong writing and presentation skills.
- Show initiative.
- Prior experience as a customer success specialist is a huge plus

**Benefits**
- Full time remote position
- Flexible work hours.
- Collaborative work environment.
- Competitive compensation.
- Eligibility the company Option Pool.
- 4 weeks' vacation.
- Supported to do one of the most impactful work of your life.

**Our six steps hiring process**

1. **Short video and CV**: send your CV, as well as a short video describing who you are and why you should be the person we are looking for.

2. **Initial Interview**: if selected, this is where you and us get to know each other better.

3. **Mini project**: moving forward at this stage of the hiring process, we will distribute a mini project that will allow you to show how good you are.

4. **Final interview**: we're getting there. You made it so far and it's now the moment where you get to meet other people of the team.

5. **Offer**: we send you an offer tailored to convince you to your join our team.

6. **Take off**: this is the day you start changing the world with us.

Join our team

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