Customer Success Specialist
7 days ago
**Why Zeffy (formerly Simplyk)**
Zeffy is a start-up that is revolutionizing the social economy. Our web tools save thousands of dollars every day for more than 4,000 charities.
We are growing rapidly. From 2020 to 2021, we multiplied our volume by 5, and this is just the beginning
✨ In 2019, our first round of funding (SEED) allowed us to develop the Canadian market and achieve high growth rates; doubling the number of organizations using our tools every three months. Less than 2 years later in September 2021, we raised our Series A to conquer the United States. Beyond social impact, we need a team of passionate people to take on the new growth challenges that await us.
We like to work with people who...
- Are passionate and curious and not afraid to learn and try new things
- Are looking to have a positive impact on society
- Know how to prioritize between what needs to be done perfectly and what needs to be done efficiently
- Are ambitious and want to create something big by changing the future of charities across North America
- Come up with easy solutions to complex problems
- Hate long meetings and inefficiency
- Know when to take a break and enjoy lunch with colleagues
**As a Customer Success manager, your role is to make sure nonprofits have a great experience with Zeffy. From support to onboarding, you will on the first line.**
**In Support**
- Be a product expert and provide support to charities through calls, chat and managing new tickets
- Write documentation articles and templates related to frequent questions. More generally implement strategies to save time.
**In Success**
- Onboard small nonprofits to make sure they succeed
- Run nurturing campaign to our 3000 nonprofit community to ensure their satisfaction and success with product
- Understand charities' priorities and pain points to provide solutions
- Analyze charity feedback and carry it to the product team
- Create educational content to help charities meet their goals
**Your skills**
- Our customers are changing the world. You are able to have a lot of empathy and care in your interactions with them
- You are a problem solver. You always find workarounds
- You have strong communications aptitudes, including writing skills
- You speak perfect English and French
**Additional Assets**
- Experience in SaaS
- Experience on Hubspot
- Experience in doing support
**What we offer**
- Opportunity to be a key employee in a start-up
- Stock options program
- Team activities and paid lunches 2x a week
- Team volunteering every 2 months
- Offices in the heart of Plateau Mont-Royal, but remote work possible 80% of the time
- On top of all that, we are a team of passionate, caring and welcoming people
**Salary**: $40,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Discounted or free food
- Extended health care
- Flexible schedule
- Stock options
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (required)
-
Customer Success Specialist
4 days ago
Montréal, Canada Visual Knowledge Share Ltd Full time**Customer Success Specialist** **Position Summary** Responsible for insightfully guiding customers through their VKS implementation journey; you are the customer-facing champion driving further VKS adoption and future scalability. - **Position status**:Permanent - **Start date**:As soon as possible - **Salary**:To be discussed - **Work...
-
Customer Success Specialist
2 weeks ago
Montréal, Canada Splashlight & Telmar Full time**Customer Success Specialist** **Customer Success - Remote** Telmar is the global leader in advertising and media solutions, providing the most influential agencies, media owners and planners with innovative cloud-based tools to help create, plan and predict the most successful media campaigns. For over 50 years, leading media and advertising agencies...
-
Customer Success Specialist
1 day ago
Montréal, Canada Snappy Innovation Inc. Full timeSnappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...
-
Customer Success Specialist
7 days ago
Montréal, Canada Coveo Full time**A world-class Customer Success team enabling our clients with a world-class product**: As a Customer Success Specialist, you will work proactively to review customer environments who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You'll be on a mission to drive customer engagement,...
-
Customer Success Specialist
2 weeks ago
montréal, Canada E2IP TECHNOLOGIES Full timeWe are looking for a dynamic and customer-focused Customer Success Specialist to joint our team! You will be the first point of contact, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you enjoy helping others, problem-solving, and delivering excellence service, this role is for you!Responsibilities• Maintain customer...
-
Customer Success Specialist
3 days ago
Montréal, Canada Graitec Full timeAbout Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth through 3 highly complementary activities**: - Value...
-
Customer Success Specialist
1 week ago
Montréal, Canada moozoom Full time**Join a fast-growing software company designed to prevent kids' mental health challenges, worldwide!** There is something more than just being an amazing developer. Being an amazing developer in a company that is reshaping how we prevent kids' mental health challenges in schools. If this talks to you, then read on! moozoom is a fast-growing K-12 digital...
-
Customer Success Specialist
4 days ago
Montréal, Canada Applied Software Technology Full timeMontreal, Canada - Sales - 1336 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth...
-
Customer Success Specialist
5 days ago
Montréal, Canada Lotus Medical Full time**About Lotus Medical** Lotus Medical owns and operates a developing network of tech-enabled, expertly designed medical clinics focused on the wellbeing of healthcare professionals. Our mission is to create an environment where healthcare professionals can have a fulfilling and sustainable career while delivering unparalleled patient care. At Lotus,...
-
Customer Success Specialist
6 days ago
Montréal, Canada Applied Software Technology Full timeCanada - Montreal - Sales - Regular Full-Time - 1479 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving...
-
Customer Success Specialist
6 days ago
Montréal, Canada Graitec Full timeAbout Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly complementary activities: - Value Added Reseller of...
-
Customer Success Specialist
2 weeks ago
Montréal, Canada Applied Software Technology Full timeMontreal, Canada - Sales - 1316 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly...
-
Customer Success Specialist
1 week ago
Montréal, Canada Graitec Full timeAbout Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly complementary activities: - Value Added Reseller of...
-
Bilingual Customer Success
5 days ago
Montréal, Canada Intiveo Full time**Bilingual Customer Success - Onboarding Specialist (FR/EN)**: We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Onboarding team, reporting to the...
-
Customer Success Specialist
7 days ago
Montréal, QC, Canada Empego Technolgies Inc. Full timeNous sommes présentement à la recherche d'un(e) spécialiste au succès client pour rejoindre notre équipe dynamique. Notre entreprise est reconnue pour son engagement et l'excellence de son service client. La satisfaction de nos clients est notre priorité. **Description du rôle** - **Gestion de la relation client**: Soyez le point de contact principal...
-
Customer Success Specialist
2 days ago
Montréal, Canada GoSecure Full timeGoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology - GoSecure! **Summary** The Customer Success Specialist is a member of the Global Services...
-
Customer Success Specialist
5 days ago
Montréal, Canada Dayuse.com Full time_**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...
-
Customer Success Specialist
1 week ago
Montréal, Canada Dayuse.com Full time_**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...
-
Customer Success Manager
2 weeks ago
Montréal, Canada Amilia Full time**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...
-
Customer Success Lead
6 days ago
Montréal, Canada Solutions Metrix Full time**About us** Since 2001, Solutions Metrix, a Canadian company, has completed more than 300 successful customer relationship management (CRM) implementations for recognized systems such as Salesforce, Microsoft Dynamics CE, Huspot, Creatio and SugarCRM. Each implementation is personalized to be the most adapted to our clients’ business needs. Over the...