Customer Success Manager

1 week ago


Montréal, Canada Amilia Full time

**Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients

**What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

**How we do what we do**:We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it’s outside of your department.

**Why we do what we do**: We’re not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

**What can you expect**:
As a Customer Success Manager at Amilia, you will be crucial to our long-term growth and profitability by helping clients maximize value from our product. You will act as a trusted advisor, account owner and be the main point of contact for our clients, coordinating with various cross-functional teams to handle onboarding, support, adoption, advocacy, renewals and retention. By owning the success of our customers and demonstrating a passion for customer experience, the team proactively supports our own company's success.

**You'll be responsible for**:

- Identifying growth opportunities such as up-selling and cross-selling and maximizing the account lifetime value;
- Ensuring product adoption and proficiency by sharing our knowledge base, articles, tutorials, webinars, etc...;
- Ensuring the timely and successful delivery of our solutions according to customer needs and objectives;
- Managing accounts and minimizing churn by conducting check-in calls, sharing product knowledge, finding solutions and resolving conflicts;
- Performing quarterly and yearly strategic business reviews with clients to align with objectives and outcomes;
- Developing a firm understanding of the client’s industry, strategies, and goals;
- Delivering efficient documentation, communication, and disseminating information regarding account activities;
- Communicating account performance to internal and external stakeholders on a regular basis.

**What we want from you**:

- 2+ years as a Customer Success Manager in a B2B environment;
- Experience in eCommerce or SaaS environment;
- Experience working with a CRM (Salesforce) and logging customer interactions;
- Diligence and organization in follow-up processes;
- Excellent English verbal and written communication skills, including the ability to chair meetings or host webinars at all levels of the organization, including C-level;
- Strong empathy for customers and a passion for revenue and growth;
- Exceptional time and task management, project management, teamwork, meeting facilitation, and communication skills.

**What you will get from us**:

- A competitive and progressive salary;
- A group RRSP employer contribution up to 5%;
- A group insurance for you and your family as well as an Employee Assistance Program (EAP);
- A $500 wellness allowance per year;
- The possibility of working in the office or at home, anywhere in Quebec, and up to 3 months abroad per year;
- A strong work-life balance: flexible hours, minimum of 3 weeks' vacation, sick and personal days, and year-round mini-Fridays;
- A dedicated Learning and Development Specialist;
- Skill development opportunities through engaging workshops, trainings, access to Udemy and opportunities to attend conferences;
- Companywide and team bonding activities to connect with your peers throughout the year;
- Weekly Bootcamp and Yoga classes for Amilia;
- 25% discount on annual membership for STM and EXO;
- Up to 15 hours of group volunteering paid per year;
- In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.



  • Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Customer Success at Cision is all...


  • Montréal, Canada LifeWorks Full time

    Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting...


  • Montréal, Canada Novisto Full time

    **We are looking for an experienced Customer Success Manager to join the team and support our rapid growth.** You will partner closely with analysts, product, engineering and business leaders to drive the successful adoption of Novisto to help customers realize the business value of our partnership and offerings. the expansion and engagement of our growing...


  • Montréal, Canada Explorance Full time

    Explorance is a rapidly growing software company recognized for its uniquely welcoming workplace culture. Currently, we are looking for a Customer Success Manager (CSM) with strong technical skills and a passion for relationship building to join our dynamic and diverse team. **This position is based in Montreal - must be in the office at least two days a...


  • Montréal, Canada Genetec Full time

    We are looking for a passionate Customer Success Manager experience delivering cloud services, and who will help drive customer success, retention, and growth. Your work will be focused on helping our customers achieve their desired business outcomes and help them get the most from their investment in their Genetec solutions. **What your day will look...


  • Montréal, Canada Poka Full time

    **We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0!** Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team! If you're passionate about the success of your customers and becoming their most trusted partner, this is the place for...


  • Montréal, Canada Poka Full time

    **We're revolutionizing the manufacturing industry and we want you to join us as we innovate into the Industrial Revolution 4.0!** Poka is a fast growing company looking to add a knowledgeable Customer Success Manager to our expanding team! If you're passionate about the success of your customers and becoming their most trusted partner, this is the place for...


  • Montréal, Canada Equinix Full time

    Customer Success Manager Provide best in class support through the evaluation of customer loyalty and oversight of regional customers. Typically manages a larger number of smaller sized accounts within a moderate scope. Works independently and receives instructions on new assignments. **Responsibilities** **Customer Onboarding** - Utilizes onboarding...


  • Montréal, QC, Canada GHGSat Full time

    **Manager of Customer Success** **Location**: Montreal, Canada **Description**: GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand,...


  • Montréal, Canada Kaptio Full time

    Do you want to work in a supportive environment where people believe in innovating through experimentation and research? Do you love to travel and want to have an impact on the future of the travel sector by working closely with industry leaders? Then you might be in the right place. **About Kaptio** - Kaptio is an international Travel Tech company, founded...


  • Montréal, Canada Explorance Full time

    Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters. Explorance is a rapidly growing software company recognized for its unique workplace culture. We...


  • Montréal, Canada GHGSat Full time

    GHGSat offers greenhouse gas detection, measurement, and monitoring services to industrial and government customers around the world. The company uses its own satellites and aircraft sensors, combined with third-party data, to help industrial emitters better understand, control, and reduce their emissions. GHGSat’s capability is unique: the company...


  • Montréal, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**:We provide online registration and digital management software solutions to recreation organizations, such as cheer...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec. The...


  • Montréal, Canada MovingWaldo Inc Full time

    **About MovingWaldo** MovingWaldo is a Montreal-based startup developing technology solutions to transform the moving experience. Our mission is to simplify and reduce the stress associated with moving. Our customer base includes businesses of all sizes and active in various industries, from movers, telecommunications, and grocers to Hydro-Quebec. The...


  • Montréal, Canada Amilia Full time

    **Who we are**:Amilia is more than just a tech company - we’re a close-knit family made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. **What we do**: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and...


  • Montréal, Canada Connect&Go Full time

    We are Connect&GO, an integrated software powering attraction venues all around the world by empowering our clients to simplify their operations, increase their revenue and focus on their guests. However, our mission goes beyond business success. Within our team, we embrace and celebrate authenticity. We firmly believe in being true to ourselves and we...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Customer Success Manager (CSM) to join our Retail Engagement team in Montreal. You will maintain customer and revenue retention and facilitate upsell/cross-sell of services. The CSM...


  • Montréal, Canada GSOFT Full time

    Company Description GSoft is the independent software company behind a family of products focussing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time. Specifically, we help companies get the most out of Microsoft with ShareGate. We help...


  • Montréal, Canada MaintainX Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 4,000+ businesses including Univar, Quikrete, ABInBev, Duracell, Marriott and...