Customer Success Specialist

4 weeks ago


Montréal, Canada Graitec Full time

About Graitec Group:
Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects.

The company is driving growth through 3 highly complementary activities:

- Value Added Reseller of Autodesk solutions
- Software Editor of a suite of products complementary to Autodesk solutions for the construction industry
- Services since Graitec is providing training, consulting, and support on top of the products with a consistent focus on customer satisfaction.

About the Team Hiring:
Experts & Professionals from all over the world.

Our team is made of more than 700 outstanding professionals, distributed across 50 offices in 14 countries, enabling us to meet our customer needs around the globe.

The team is known for its customer centricity as well as its ambition for both business growth & impactful innovations with more than 25% of our team in Research & Development.

Strengthening our international leadership position.
- We are honored to serve more than 270,000 customers thanks to our technologies and we are one of the largest Autodesk Partners Thanks to its organic growth and to numerous acquisitions in Europe and North America, Graitec is experiencing exponential international growth: $300 million in revenue.
- Our ambition is to double our business in the coming few years as we just did in the last 4 years thanks to both organic growth & acquisition. This is why we are investing heavily on our upcoming transformation & reinforcing our teams globally.

Overview:

- The Customer Success Specialist (CSS) is a key customer-facing role responsible for ensuring customer expectations are met regarding our product and services.
- The CSS will monitor the onboarding of new customers and the ongoing health of accounts during their subscription lifecycle.
- The CSS will also be responsible for identifying expansion and growth opportunities with existing customers. This will be a dynamic role with strong potential for upward mobility within the organization.

**Job Duties and Responsibilities**:

- Own the overall relationship with an assigned group of customers which includes ensuring smooth onboarding, increasing adoption, pursuing cross & up-sell opportunities, ensuring retention and overall customer satisfaction.
- Develop a comprehensive understanding of typical business challenges faced by customers to appropriately map software solutions and associated business benefits to address their needs.
- Establish a trusted and strategic advisor relationship and drive continued value of our products and services.
- Build strong relationships for repeat business.
- Manage any escalations from customers or at-risk customers.
- Communicate with customer leadership to understand the customer needs and desired outcomes to help drive growth and renewals.
- Collaborate interdepartmentally to resolve at-risk customer escalations.
- Build strong relationships for business planning with the extended team.
- Use Microsoft Dynamics CRM to document all customer interactions and opportunities.
- Maintain existing customer success metrics and data as directed.

Qualifications:

- Bachelor’s Degree or comparable work experience, 1-3 years’ experience in customer success, account management, or B2B sales with a demonstrated ability to increase customer satisfaction, adoption, and retention.
- Ability to link business processes with product and technical services.
- Excellent oral and written skills required.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Experience in a SaaS environment.
- Experience with Outreach, HubSpot, or similar engagement platforms a plus.

Interview Process:

- Introduction / get to know discussion with John, Talent Acquisition Partner
- Screening with Andreanne, hiring manager
- Screening with peer of hiring manager or team member
- Final interview in Montreal Office



  • Montréal, Canada Buddha Brands Full time

    **GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...


  • Montréal, Canada Splashlight & Telmar Full time

    **Customer Success Specialist** **Customer Success - Remote** Telmar is the global leader in advertising and media solutions, providing the most influential agencies, media owners and planners with innovative cloud-based tools to help create, plan and predict the most successful media campaigns. For over 50 years, leading media and advertising agencies...


  • Montréal, Canada Visual Knowledge Share Ltd Full time

    **Customer Success Specialist** **Position Summary** Responsible for insightfully guiding customers through their VKS implementation journey; you are the customer-facing champion driving further VKS adoption and future scalability. - **Position status**:Permanent - **Start date**:As soon as possible - **Salary**:To be discussed - **Work...


  • Montréal, Canada Novisto Full time

    **The Customer Success Operations Specialist's (CS Ops Specialist) mission is to improve the efficiency of the Customer Success team and implement scalable processes. She/he will be supporting the Senior Customer Success Operations Manager in ensuring that the team has optimized processes, tools, systems, playbooks, templates, documentation and KPIs...


  • Montréal, Canada Snappy Innovation Inc. Full time

    Snappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...


  • Montréal, Canada Coveo Full time

    **A world-class Customer Success team enabling our clients with a world-class product**: As a Customer Success Specialist, you will work proactively to review customer environments who have recently launched Coveo solutions, optimizing their experience with search and knowledge management best practices. You'll be on a mission to drive customer engagement,...


  • Montréal, Canada moozoom Full time

    **Join a fast-growing software company designed to prevent kids' mental health challenges, worldwide!** There is something more than just being an amazing developer. Being an amazing developer in a company that is reshaping how we prevent kids' mental health challenges in schools. If this talks to you, then read on! moozoom is a fast-growing K-12 digital...


  • Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth through 3 highly complementary activities**: - Value...


  • Montréal, Canada Applied Software Technology Full time

    Montreal, Canada - Sales - 1336 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modelling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE and MANAGE all the data of their projects. **The company is driving growth...


  • Montréal, Canada Lotus Medical Full time

    **About Lotus Medical** Lotus Medical owns and operates a developing network of tech-enabled, expertly designed medical clinics focused on the wellbeing of healthcare professionals. Our mission is to create an environment where healthcare professionals can have a fulfilling and sustainable career while delivering unparalleled patient care. At Lotus,...


  • Montréal, Canada Applied Software Technology Full time

    Canada - Montreal - Sales - Regular Full-Time - 1479 **Job Description**: **About Graitec Group** Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction, and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving...


  • Montréal, Canada Graitec Full time

    About Graitec Group: Founded in 1986, Graitec is a global leading Building Information Modeling (BIM) provider helping its architectural, engineering, construction and manufacturing customers to CREATE, SIMULATE, FABRICATE all the data of their projects. The company is driving growth through 3 highly complementary activities: - Value Added Reseller of...


  • Montréal, Canada Intiveo Full time

    **Bilingual Customer Success - Onboarding Specialist (FR/EN)**: We're looking for a new Bilingual Customer Onboarding Specialist to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer experiences in a fun startup-type environment. You will be a part of our Customer Onboarding team, reporting to the...


  • Montréal, QC, Canada Empego Technolgies Inc. Full time

    Nous sommes présentement à la recherche d'un(e) spécialiste au succès client pour rejoindre notre équipe dynamique. Notre entreprise est reconnue pour son engagement et l'excellence de son service client. La satisfaction de nos clients est notre priorité. **Description du rôle** - **Gestion de la relation client**: Soyez le point de contact principal...


  • Montréal, Canada GSOFT Full time

    Company Description GSoft is the independent software company behind a family of products focussing on distributed work and using the digital revolution to change the employee experience. Our goal is to make work simpler, kinder and faster. One software at a time. Specifically, we help companies get the most out of Microsoft with ShareGate. We help managers...


  • Montréal, Canada GoSecure Full time

    GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading-edge and bring your talents to a much sought-after high growth opportunity in technology - GoSecure! **Summary** The Customer Success Specialist is a member of the Global Services...


  • Montréal, Canada 3dprint.com Full time

    Our client is seeking to add a Customer Support Representative to their team. Traditionally, this role has been filled by Mechanical Engineers. The position reports to the Support and Service Engineering Manager within the Customer Success organization. Full-time, permanent position -Ownership of specific customer accounts (Success Plan) to be single point...


  • Montréal, Canada Dayuse.com Full time

    _**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...


  • Montréal, Canada Dayuse.com Full time

    _**Position based at WeWork Ville Marie, Montreal**_ **Who are we?** Dayuse opens the doors of hotels during the day to live life to the fullest. Upgrade your daily routine, share special occasions or live in the moment: there are as many possibilities as there are hotels to discover for a few hours, close to you! Transforming hotels into living spaces is...


  • Montréal, Canada Zeffy Full time

    **Why Zeffy (formerly Simplyk)** Zeffy is a start-up that is revolutionizing the social economy. Our web tools save thousands of dollars every day for more than 4,000 charities. We are growing rapidly. From 2020 to 2021, we multiplied our volume by 5, and this is just the beginning! ✨ In 2019, our first round of funding (SEED) allowed us to develop the...