Warranty Administrator/ Internal Service Advisor

6 months ago

Vaughan, Canada Zanchin Automotive Group Full time

**Warranty Administrator**/Internal Service Advisor** **career and employment opportunity awaits you.**
- The Power to Move You_

**Maple Hyundai**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **WARRANTY ADMINISTRATOR/INTERNAL SERVICE ADVISOR **to join the Team.

Join now to be part of a company that has been supporting the community for more than 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes.

**What’s in it for you**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

**About the opportunity**

As an integral part of the “we can do that” operation, this position is responsible to administer, process, and authorize warranty claims to the manufacturer, and reconcile them accordingly. Specifically:

- prepare, process, record, and reconcile warranty claims as per manufacturer guidelines
- maintain complete and accurate records for warranty claims
- forward warranty claims for defective parts to the factoryand distributors
- arrange for parts to be shipped back to the factory or distributor
- follow up on any outstanding warranty claims to keep receivables current
- maintain schedules for factory warranty, extended warranty, and pre-delivery inspection; and ensure balances remain current
- process ‘goodwill’ claims and maintain general ledger
- open/prepare and close all Internal Service Repair Orders for vehicles delivery/inventory preparation
- prepare detailed and accurate estimates of labor and parts costs, and present them to Sales Manager for authorization
- advise the Sales Manager on recommended and required vehicle maintenance, while providing thorough and expert details and explanations
- schedule vehicle maintenance appointments ensuring workflow through the service shop
- review vehicle maintenance history, and check for outstanding recalls or campaigns; verify the scope of warranty coverage on the customer vehicle before maintenance commences

**About you**
- 2 to 3 years of proven experience in office administration; dealership experience preferred
- ability to sell vehicle labour
- ability to process warranty claims
- ability to communicate professionally (verbally and written)
- strong attention to detail, organized and strategic
- ability to maintain professionalism
- ability to adapt to a changing environment and meet deadlines
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high-energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**

Your career ambitions will be achieved - we offer career development and advancement.

You will be part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modeling.

Your voice will be heard, and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay - we offer many employment perquisites.

You’ll be part of a culture at the forefront of transparency, communication, and engagement - we are a Team and work together to achieve and thrive.

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