Construction Customer Care Administrator

2 months ago

Vaughan, Canada Cortel Group Full time

Cortel Group is a collection of diversified and highly successful enterprises facilitating the development of communities throughout the province of Ontario. A group of companies working together like a family, drawing upon a variety of experiences to create a healthy and sustainable future.

We are looking for a Customer Care Administrator to join our Cortel Care team. The Customer Care Administrator is responsible for caring for the needs of the Homeowners through the phase of Occupancy and Post Occupancy warranty needs. The Customer Care Administrator is responsible for assisting the day-to-day operations of warranty service and homeowner requests as part of achieving customer satisfaction

**Responsibilities**:

- Equip the office with all that is required to conduct Pre-Delivery Inspections, and suite closings
- Process all documents related to Pre-Delivery Inspection (PDI) and occupancy.
- Regularly Track and book Home Orientation appointments with Purchasers
- Prepare Homeowner files
- Meet and greet all visitors to the Customer Care Office in a manner consistent with professionalism;
- Provide fair, timely, quality and consistent service to home buyers. Follow up on homeowners concerns and inquiries by providing prompt and accurate responses
- Ensure a satisfactory resolution is met for all warrantable deficiencies
- Managing homeowner requests by ensuring appropriate service-oriented verbal, written and electronic communications with detailed follow-up to customers, trades and internal departments
- Assemble Purchaser closing packages and Home Care Handbooks;
- Coordination of suite closings including liaising with appropriate third-party vendors as required
- Post Occupancy care including processing and scheduling maintenance and warranty review follow up appointments
- Monitor the completion of all required service administration records and all Tarion Warranty enrollment documentation.
- Remain current and informed on Tarion Guidelines and attend Tarion Builder Update meetings.
- Monitor, and follow-up on, completion of work orders toward resolution
- Ensure tasks of the trade are being met in accordance with daily outlined work orders
- **May be required to move between our two Vaughan Projects CG Tower & Abeja District**

**Requirements**:
Our Customer Care Administrator is someone that has a positive, professional, and upbeat attitude with a passion for administration. They have outstanding customer service skills, focusing on anticipating the needs of customers and proactively addressing issues before they become concerns. They are able to self-organize, problem solve, and manage multiple activities with a high level of detail orientation.
- Post-secondary education specific to the role is preferred, but not mandatory; we recognize experience in lieu of education
- Extensive knowledge of Tarion Warranty Corporation procedures and process.
- Ability to work well under stressful situations and pressure.
- Demonstrated proficiency of Microsoft Office Suite
- Comfort with adapting to a wide range of computer & mobile technologies

**As a team member, you can expect to**:
Cortel Group provides a competitive benefit package.

Cortel Group is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to make their needs/requirements known to Human Resources.

**Job Types**: Full-time, Permanent

Pay: $37,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vaughan, ON L4K 0H8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- construction industry: 1 year (preferred)

Work Location: In person

Application deadline: 2024-10-31

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