Technical Service Representative
4 weeks ago
**Position Summary
In this role you will join Nordion’s dynamic team of Technical Service Representatives responsible for delivering quality products and services at the highest level of customer satisfaction. Reporting to the Product Manager, Irradiator Technology and Strategic Services, the Technical Service Representative is responsible for executing and supporting projects for Nordion’s global customer base.
The Technical Service Representative will collaborate cross functionally with internal and external stakeholders, contribute to various project scopes, and provide feedback and direct input to project leaders and management. This is a customer facing role where you will have the opportunity to travel globally and support on-site projects for Nordion’s industrial irradiator division and build international relationships among the industry. You will be primarily responsible for installation services for new production irradiators, refurbishments and upgrades, Co-60 source replenishment maintenance, repair, and other related field service duties.
This position is deemed a Nuclear Energy Worker (NEW). A Nuclear Energy Worker (NEW) is defined by the Nuclear Safety and Control Act as a person who is required, in the course of the person’s business, or occupation in connection with a nuclear substance or nuclear facility to perform duties in such circumstances that there is a reasonable probability that the person may receive a dose of radiation that is greater than the prescribed limit for the general public (1 mSv per year for the whole body).
**Responsibilities
Perform assembly and testing of irradiator equipment.
Organize, direct and manage on-site projects for Nordion’s customers, at customer facilities worldwide.
Installation of Nordion products including Cobalt 60 radioactive sources.
Execute a broad range of services offered in Nordion’s portfolio.
Prepare technical reports on equipment performance and make recommendation for enhancements/corrective actions.
May be required to train the customer's operators and agents in the service of equipment.
**Qualifications**
Education: Minimum 3 year technologist diploma, preferably from an electrical discipline.
Experience: 5+ years direct related experience in one of the following:
Field service role with demonstrated success in electrical focused projects OR
Completion of an appropriate electrical trade apprenticeship with relevant experience OR
A combination of education and experience relevant to the position
**Skills and Competencies**
- Electrical Controls or PLC experien
- Ability to read and interpret engineering schematic
- Good analytical skills, especially to trouble shoot and service technical equipment
- Familiarity working in a regulated environment
- Comfortable making independent decisions and recommendations to stakeholders in a timely manner
- Ability to work independently as well as in a team environment
**Additional Requirements**
Overtime (Typically 10 hour days at Customer site)
Able to travel internationally (required to travel an average of 150 days per year)
Occasional Shift work requirements at Customer site
Valid driver’s license
Physical Job Demands:
Good manual dexterity and grip strengt
Lift at least 25kgs on an occasional basis
Sustained physical work in a hot environment (destination dependent)
May require work in confined places
May require working from heights
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