Technical Support Representative

2 weeks ago

Ottawa, Canada Barracuda Networks Inc. Full time

Job ID 23-640
Location: Ottawa, ON

**Envision yourself at Barracuda**

Barracuda MSP is on the cutting edge of the SaaS cloud storage market, delivering an exceptional customer experience for its channel partners. Serving over 2000 partners, and nearly 40,000 small businesses, Barracuda MSP is helping to ensure that no small business goes out of business from data loss.

We are looking for an experienced, organized, and analytic individual to join a growing team of talented Technical Support Agents that are responsible for providing premium technical support to MSPs who are reselling our Business Continuity, Disaster Recovery, and Remote Monitoring and Management (RMM) solutions to SMBs. You’ll be working side by side with some of the key software developers in the company and you will have significant opportunities to learn and grow within the organization.

**What you’ll be working on**
- Log all incoming contacts and accurately document all customer interactions in a call tracking database
- Develop and maintain a thorough understanding of the Barracuda MSP services, its deployment, implementation, and use within client environments
- Understand customer use cases and develop feature requests
- Reproduce and troubleshoot customer issues and provide direct assistance and issue resolution
- Escalate issues to higher support tiers as necessary
- Work with engineering and product management on resolving difficult technical issues
- Actively update your technical skills both in the lab and by writing knowledge base articles
- Identify and suggest improvements to products and other documentation including knowledge base articles, technical documents, and other customer support materials

**What you bring to the role**
- College Diploma, or equivalent work experience
- 1-2 years relevant work experience working with technical issues relating to Windows operating environments
- Proficiency with Microsoft technologies including MS Server, Exchange, and SQL Server experience
- Solid experience with virtualization using Hyper-V and VMware
- Basic experience using command line interface and general knowledge of networking protocols and network services (UDP, TCP, DNS, firewall - ports, routing, etc.)
- Basic knowledge of Active Directory, Group Policy, and networking knowledge (DNS, IIS, firewall, ports, and routing)
- Some experience with editing registry entries and awareness about performance counters, event logging, diagnostic tools & Windows services - DCOM, WMI, etc.
- Linux experience
- Good problem solving, troubleshooting skills, and customer facing skills
- Must possess excellent organizational, communication, writing, and interpersonal skills
- Strong sense of ownership in the work that you do; tenacity

**What you’ll get from us**

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda.

li-Hybrid
li-jk1

  • Field Technical Support Representative

    2 weeks ago

    Ottawa, Canada Hewlett Packard Enterprise Full time

    Field Technical Support Representative Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Sounds like you? Then we have the right opportunity — we are looking for a Field Technical Support Rep to join us! **_ How You'll Make...

  • Technical Support Representative

    4 days ago

    Ottawa, Canada Solink Full time

    **TECHNICAL SUPPORT REPRESENTATIVE** A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture-backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. **_ A bit...

  • Technical Support Specialist

    Found in: Talent CA C2 - 1 week ago

    Ottawa, Canada Home and Community Care Support Services Full time

    Position Summary: Under the direction of the Manager, Network and IT Services, the Technical Support Specialist provides Home and Community Care Support Services (HCCSS) Champlain end-users with hardware and software support and resolves routine operational problems. In addition, the Technical Support Specialist provides tutorial sessions and...

  • Technical Service Representative

    Found in: Talent CA C2 - 1 week ago

    Ottawa, Canada Sotera Health Full time

    Position Summary In this role you will join Nordion’s dynamic team of technical service representatives responsible for delivering quality products and services at the highest level of customer satisfaction. Reporting to the Product Manager, Irradiator Technology and Strategic Services, the technical service representative is responsible for executing...

  • Technical Service Representative

    1 week ago

    Ottawa, Canada Nordion Full time

    **Position Summary In this role you will join Nordion’s dynamic team of Technical Service Representatives responsible for delivering quality products and services at the highest level of customer satisfaction. Reporting to the Product Manager, Irradiator Technology and Strategic Services, the Technical Service Representative is responsible for executing...

  • Rep, Technical Support

    2 weeks ago

    Ottawa, Canada AVI-SPL Full time

    Description: Job Summary - The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills. Essential **Responsibilities**: - Ensure customers are receiving prompt and...

  • Technical Sales Representative

    Found in: Whatjobs CA C2 - 1 week ago

    Greater Ottawa Metropolitan Area, Canada Altis Recruitment Full time

    Our client in the manufacturing industry is seeking a Bilingual Technical Sales Representative to join their team covering the regions of Eastern Ontario & Montreal, QC. The Technical Sales Representative, focusing on pump products. Manage existing client relationships, cultivate new business, and ensure superior customer satisfaction. Responsibilities: ...

  • Technical Sales Representative

    Found in: Appcast CA A2 P - 1 week ago

    Greater Ottawa Metropolitan Area, Canada Altis Recruitment Full time

    Our client in the manufacturing industry is seeking a Bilingual Technical Sales Representative to join their team covering the regions of Eastern Ontario & Montreal, QC. The Technical Sales Representative, focusing on pump products. Manage existing client relationships, cultivate new business, and ensure superior customer satisfaction.Responsibilities:...

  • Technical Sales Representative

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Greater Ottawa Metropolitan Area, Canada Altis Recruitment Full time

    Our client in the manufacturing industry is seeking a Bilingual Technical Sales Representative to join their team covering the regions of Eastern Ontario & Montreal, QC. The Technical Sales Representative, focusing on pump products. Manage existing client relationships, cultivate new business, and ensure superior customer satisfaction.Responsibilities:...

  • Store Technical Service Representative

    1 week ago

    Ottawa, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • System Support Specialist

    5 days ago

    Ottawa, Canada ALT Technical Full time

    **Your Responsibilities** - Respond to monitoring alerts and customer initiated tickets - Troubleshoot and find resolutions to complex technical problems - Escalate all Critical/High issues to designate support team within SLA guidelines - Document, track and monitor the problem to ensure timely resolution - Demonstrate an excellent Customer Service Skills...

  • Customer Support Representative

    6 days ago

    Ottawa, Canada Lucent Marketing Group Full time

    Are you experienced in the Customer Support and Sales field and looking to utilize your customer-centric approach to business development? Lucent Marketing Group is one of the Ottawa regions leading firms in Customer Support, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering...

  • Technical Support Specialist, Helpdesk

    2 days ago

    Ottawa, Canada Defence Construction Canada Full time

    The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...

  • Technical Support Specialist, Helpdesk

    3 days ago

    Ottawa, Canada Defence Construction Canada Full time

    The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...

  • Technical Support Specialist, Helpdesk

    Found in: Talent CA C2 - 2 weeks ago

    Ottawa, Canada Defence Construction Canada Full time

    The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...

  • Technical Support Specialist, Helpdesk

    2 days ago

    Ottawa, Canada Defence Construction Canada Full time

    The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing...

  • Technical Support Specialist

    Found in: Talent CA 2 C2 - 1 week ago

    Ottawa, Canada Fortinet Full time

    DescriptionFortinet is looking for Technical Support Engineers to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of...

  • Technical Support Manager

    Found in: Talent CA C2 - 1 week ago

    Ottawa, Canada N-able Full time

    Technical Support Manager JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Ottawa, Canada Support 18974 Job Description Why N-able N-able is seeking a Technical Support Manager to join us on this exciting journey as we grow! We have a people and partner-first culture at N-able, so we are elated to bring forth a...

  • Technical Sales Representative

    1 week ago

    Ottawa, Canada Soprema inc. Full time

    YOUR ROLE IN OUR TEAM The Technical Representative is responsible for promoting SOPREMA products and systems to customers and communicating their specifications within their sales territory. He is also responsible for retaining existing customers and finding new ones to promote growth in his territory. THE CHALLENGES WE HAVE FOR YOU Adhere to the...

  • Technical Support Manager

    2 weeks ago

    Ottawa, Canada N-able Technologies Ltd. Full time

    Why N-ableN-able is seeking a Technical Support Manager to join us on this exciting journey as we grow! We have a people and partner-first culture at N-able, so we are elated to bring forth a new opportunity for like-minded Technical Support professionals.N-able creates and sells powerful and affordable software to enable the digital evolution of various...