Field Service Representative

2 weeks ago

Ottawa, Canada Eaton Corporation Full time

Eaton’s Electrical Engineering Services and Systems division is currently seeking a Field Service Representative. This position will be located out of our Ottawa, ON service facility.

The Field Service Representative/Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advising customers and providing the best technical solution to solve the customer issue; completing assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

The primary purpose of this position is to provide field service engineering and technical assistance to customers in installation, startup, maintenance, repair, training, and modification of power transmission, distribution, and generation equipment and systems.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention, and discovery become a reality daily. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.

**What you’ll do**:

- Provide field service engineering, technical assistance, scheduling, and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training, and modification of electrical power distribution equipment.
- Responsible for self-managing assigned projects for electrical equipment, knowledge of electrical tests, and diagnostic equipment.
- Deliver technical solutions to customers.
- Performs less conventional complex engineering assignments involving equipment or product design, materials testing, process studies, or research investigations.
- Mentor less experienced technicians.
- Provide technical training.
- Perform all job functions with adherence to Eaton’s Philosophy and Values and Safety and Environmental standards.

When we embrace the different ideas, perspectives, and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.

**Qualifications**:
**Required (Basic) Qualifications**:

- Red Seal (309A) Interprovincial Journeyman Electrician Certification/Ticket or Diploma or Degree in Electrical field from an accredited institution
- Minimum of three (3) years of experience evaluating and servicing electrical distribution or control systems
- No relocation assistance is provided.
- A driver’s license is required.
- Legally authorized to work in Canada without company sponsorship.

**Preferred Qualifications**:

- Experience in protective relays is preferred.
- Experience in performing power quality measurements, troubleshooting, and analysis preferred.

**Skills**:

- Excellent communication and interpersonal skills.
- Strong analytical aptitude and complex problem-solving skills.
- Effective time management, prioritization, and project management skills
- Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
- Understanding of the company’s and competitor’s electrical, electronic, and mechanical products.
- Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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