Customer Technical Advocate

2 weeks ago

Ottawa, Canada NOKIA Full time

Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

The team you'll be part of

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

What you will learn and contribute to

Customer Technical Advocate will be required to work in a consultative manner with customers, solutions and marketing groups and systems engineering to scope which includes following responsibilities:

- Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
- Represents customer (interests) within Nokia for Technical Support Service activities.
- Provides customer-facing communication regarding operational, technical and quality issues. Makes timely recommendations to customer.
- Maintains information about customer network in relevant databases.
- Proactively and aggressively evaluate the customer’s network to provide improved network reliability

Your skills and experience

You have:

- 5+ years relevant work experience with a telecom communications equipment vendor or service provider in IP/MPLS networks.
- Familiarity with the Nokia NI suite of products like 7750SR, 7705SAR, 7250IXR, 7210SAS, 5620NSP
- 3+ years’ experience in in IGP like OSPF, ISIS and Segment Routing, MPLS protocols LDP, RSVP-TE, and L2/L3 VPNs

It would be nice if you also had:

- Strong communication skills (technical, business acumen)
- Ability to work remotely with customers and internal teams (technical and non-technical)
- Ability to multitask and interact with multiple customers
- Undergraduate degree in Engineering, or equivalent level of education / experience

What we offer
- Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
- Nokia is committed to inclusion and is an equal opportunity employer- Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- At Nokia, we act inclusively and respect the uniqueness of people.
- Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
- We are committed to a culture of inclusion built upon our core value of respect.
- Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information
- United States Salary Range: $88,200-$163,800 “Plus eligibility for incentive/variable pay”
- United States Benefits: Nokia offers a comprehensive benefits package which includes the following: - Pension Plan - Cash Account Program - Medical and dental coverage - Short-term disability and long-term disability - Life insurance and AD&D - Supplemental life and AD&D insurance (Employee/Spouse/Child) - Health care and dependent care Flexible Spending Accounts - Pre-tax commuter and parking benefits - Savings/401(k) Plan - Paid time off for holidays and vacation - Employee Stock Purchase Plan - Tuition Assistance Plan - Adoption assistance - Employee Assistance Program/Work Life Resource Program - Voluntary benefits including vision, legal, auto, homeowner and pet insurance, Identity Management, and Health Advisory Services
- Disclaimer (For US Jobs): Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.

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