Technical Services Rep
3 weeks ago
Position Overview
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
Key Job Responsibilities
· Setting up, operating, and dismantling audio visual equipment at events as assigned.
· Servicing trade shows, hotel conventions, and staging events.
· Verify completed purchase orders and that all required equipments were prepared.
· Loading and unloading trucks; requires to lift heavy equipment.
· Climbing stairs and ladders
· Perform various control testings and troubleshoot equipments before the assigned event.
· Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
· Walking during trade shows.
· Driving defensively – cube vans and panel vans
· Driving long distances (or as a passenger).
· Handling equipment with care.
· Complete reports on events as per company procedure
· Representing the Company in a professional manner
· As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
· Perform other duties as assigned.
Job Qualifications
· High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
· 2-3+ years of customer service or hospitality experience is preferred.
· 2-3+ years of audio visual experience is required.
· Set up knowledge of the following equipment is required
Ø Portable Sound Systems ( speakers, mixers and equalizers )
Ø Wireless Microphones
Ø Audio Cassette and CD Players
Ø LCD Data Projectors and Monitors
Ø Computer Interfaces and Switchers
Ø Betacam and VHS Players
Ø Large Projection Screens and Scaffold towers
Ø Industrial Video Cameras
Ø Video Lighting Equipment
Ø Simultaneous Translation Equipment
Ø Fastfold Screens
Ø Cameras
Ø Risers/Staging
· Strong Client Service and interpersonal skills
· Professional Appearance and behavior
· Able to work under pressure with tight delays
· Analytical and problem resolution skills
· Organizational Skills
· Valid driver’s license
Competencies (by Core Values)
· Ownership
· Hospitality
· Professionalism
· Responsiveness
· Safety Conscious
· Decision Quality
· Tech Savvy
· Communicates Effectively
· Drives Results
· Instills Trust
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