System Services Representative

2 weeks ago

Ottawa, Canada IBM Full time

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

The SSR(System Services Representative) is the primary technical interface to customers. Responsibilities include the on-site service and installation of high-volume products like printers, personal computing, and banking equipment. Additionally, an SSR may also advise customers of preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair customer's IT operation. They may also perform activities such as systems assurance, installation planning, discontinuance, and relocation of IBM and non-IBM systems and products. Some mechanical aptitude is helpful in this position. An SSR is accountable to ensure a high level of customer satisfaction with their service delivery, technical support, and operational services in customer accounts. When critical situations occur, they manage the situation until the problem is resolved. Strong Interpersonal skills and the ability to create a connection with customers are vital in this position.

Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on call rotation. Vehicle is required, mileage is reimbursed.

Work Location: This position can be filled in Ottawa.

Required Technical and Professional Expertise
- Strong execution and interpersonal skills
- Highly organized
- Strong attention to details
- Ability to manage multiple responsibilities and set priorities
- Experience responding to customers concerns
- Strong written and verbal communication skills
- Proactive self-starter
- Flexibility to adapt to a rapidly changing environment
- Computer servicing proficiency, including knowledge of associated software

Preferred Technical and Professional Expertise
- College or higher degree desirable.

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Location StatementMust have the ability to work in Canada without sponsorship.

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