Service Manager

7 months ago


Edmonton, Canada WD Co-Auto Full time

Since 1981 WD Co-Auto has been **the trusted and preferred supplier of goods and services to the Franchised New Car Dealerships throughout Western Canada**.

From the beginning stages of opening a dealership to maintaining operations years down the road, WD Co-Auto is there.

WD Co-Auto supports Dealership's business journey by providing all of the products, services, and maintenance supplies a dealership needs in one, convenient location.

Our integrated service solutions are tailored to help our members run their dealership effectively, efficiently and easily.

**Responsibilities**:

- Manage a team of field technicians and ensure efficient operations
- Oversee the Service Coordinator scheduling and dispatching of technicians to customer locations
- Provide guidance and support to technicians in resolving complex issues
- Monitor and track technician performance, including productivity and customer satisfaction metrics
- Conduct regular field visits to assess technician performance and provide on-the-job training as needed
- Collaborate with other departments to streamline processes and improve service delivery
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Maintain accurate records of service activities, including work orders, inventory, and customer interactions

**Requirements**:

- Strong customer service skills with the ability to handle challenging situations diplomatically
- Service Scheduling & Experience Managing a Remote Technician Team
- Automotive repair or mechanical knowledge is highly desirable
- Proven sales ability with experience in upselling products or services
- Excellent organizational and time management skills
- Ability to work independently and make sound decisions under pressure
- Effective communication skills, both verbal and written
- Proficient computer skills, including MS Office Suite

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person


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