Manager - Issues Management - Calgary Region

1 month ago

Calgary, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 62729
Ministry: Children and Family Services
Location: Calgary
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 12,2024
Classification:Manager Zone 2

**Salary**: $3,241.74 to $4,362.44 bi-weekly ($84,609 - $113,859 per year)

The Ministry of Children and Family Services works to foster a society in which families are safe and resilient, vulnerable Albertans have the supports they require, and no one is left behind. Children and Family Services mission is to assist Albertans in creating the conditions for safe and supportive homes, communities, and workplaces so they have opportunities to realize their full potential. Its core business is to work collaboratively with community partners to deliver citizen-centered programs and services that improve quality of life for Albertans. The minis-try deals with topics that vary widely and addresses many of the issues people face across their life span.

**Role Responsibilities**:
The Issues Management Manager plays a key role in ensuring timely responses regarding a variety of enquiries and requests. The position provides critical information, assistance, and support to the Assistant Deputy Minister, Deputy Minister and Minister Offices for Children and Family Services. This position acts as liaison and ensures effective flow of information between operations and the various levels of the Ministry. In this role, the Manager is expected to build and maintain positive and effective working relationships throughout the Ministry and with key stakeholders.

Excellent communication (written and verbal), coordination, organization, and interpersonal skills are required to support the Assistant Deputy Minister Office (ADMO) in responding to enquiries related to Ministry business. The ability to collaborate, assess and prioritize issues, research and coordinate supporting information, and facilitate appropriate action will contribute to the success of the Ministry. In this role you will work collaboratively with Calgary Region leadership to ensure a thorough understanding of an issue and to translate that information into a clear correspondence to the various Ministerial Offices.

As an integral member of the Regional Management Team, the Issues Management Manager will have excellent political acumen and be able to anticipate and identify strategically relevant issues and ensure the Region is positioned to manage and respond effectively and efficiently to such scenarios. The position also ensures the timely flow of information between operations and the Ministry to ensure information on sensitive and emerging issues is comprehensive and accurate.

**Role Responsibilities Cont'd**:
**Main responsibilities include**:

- **Issues and Relationship Management** - manages and oversees multiple requests to respond to urgent, ongoing, and emerging issues, briefings, and action requests to help facilitate the flow of information between operations and the ADMO. This occurs through close connectivity and relationship with counterparts in the ADMO.
- **Management, Planning and Support **- manages and oversees the completion of background briefings for Regional program areas such as contracts and service delivery, thus ensuring fulsome information is provided regarding objectives, goals, and operations of the Division.
- **Communication and Information Management**:

- Effectively manages communication and information requirements between Regional operations and the ADMO.
- **Supervision** - Supervises and assigns work to the Issues Advisor
- **Writing/Editing Correspondence**:

- Drafts and vets written correspondence to respond to Ministerial Offices requests.
- Have a sound understanding of the Child Intervention Delivery Division’s mandate, priorities, business, goals, strategies, relevant policies, legislation, regulations, and organizational structure.
- Adherence to Minister and Deputy Minister correspondence guidelines.
- Prioritize and manage several correspondence deadlines.
- Work with site staff/management to obtain information and present the information in a professional, clear, and concise summary for various levels of Government. Respond in a timely manner to further queries/clarification.
- Become familiar and proficient with Child Intervention workflow, IT systems, and processes.
- For awareness, as the Manager you will be exposed to highly confidential and sensitive information. Children and Family Services works with vulnerable children and families, responding to situations involving child abuse. In your role you will be required to read material and summarize information as it pertains to child abuse, which can be very difficult information to read and write about

**APS Comptencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the co

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