Regional Issues Manager

4 weeks ago

Calgary, Alberta, Canada Government of Alberta Full time

Job Summary

The Regional Issues Manager will oversee the management of multiple requests to respond to urgent, ongoing, and emerging issues, briefings, and action requests to facilitate the flow of information between operations and the ADMO.

Main Responsibilities

  • Issues and Relationship Management - Manage and oversee multiple requests to respond to urgent, ongoing, and emerging issues, briefings, and action requests to facilitate the flow of information between operations and the ADMO.
  • Management, Planning and Support - Manage and oversee the completion of background briefings for Regional program areas such as contracts and service delivery, ensuring fulsome information is provided regarding objectives, goals, and operations of the Division.
  • Communication and Information Management - Effectively manage communication and information requirements between Regional operations and the ADMO.
  • Supervision - Supervise and assign work to the Issues Advisor.
  • Writing/Editing Correspondence - Draft and vet written correspondence to respond to Ministerial Offices requests.

Requirements

  • Have a sound understanding of the Child Intervention Delivery Division's mandate, priorities, business, goals, strategies, relevant policies, legislation, regulations, and organizational structure.
  • Adhere to Minister and Deputy Minister correspondence guidelines.
  • Prioritize and manage several correspondence deadlines.
  • Work with site staff/management to obtain information and present the information in a professional, clear, and concise summary for various levels of Government. Respond in a timely manner to further queries/clarification.
  • Become familiar and proficient with Child Intervention workflow, IT systems, and processes.
  • Be aware of highly confidential and sensitive information, including child abuse situations, and be able to read and summarize information accordingly.

Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies required for this opportunity and be prepared to demonstrate them during the recruitment process.

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