Regional Operations Manager

2 weeks ago


Calgary, Alberta, Canada Scandinavian Building Services Full time

Scandinavian Building Services is a leading Canadian provider of retail and commercial cleaning solutions, with a strong presence across the country. With over 60 years of experience, we have established ourselves as a trusted partner for businesses in need of reliable and high-quality cleaning services.

What We Offer:

  • A competitive salary of $70,000 - $90,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, dental coverage, and a retirement plan
  • The opportunity to work in a fast-paced environment with a dynamic team
  • Professional development opportunities to help you grow in your career

About the Role:

We are seeking an experienced Regional Operations Manager to join our team in Calgary. As a key member of our operations team, you will be responsible for managing a portfolio of client accounts, ensuring exceptional service delivery and building strong relationships with clients and colleagues alike.

Your Key Responsibilities:

  • Manage a mixed client portfolio of 24 sites, providing site visits, account management, and people management
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Maintain accurate records and reports, ensuring compliance with company standards and regulations
  • Provide coaching and guidance to hourly cleaners and other team members as needed

Requirements:

  • 2-3 years of experience in a supervisory or management role, preferably in the cleaning industry
  • Reliable vehicle and valid driver's license
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills

What You'll Need to Succeed:

  • A reliable vehicle and valid driver's license
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills

Our Interview Process:

  • Preliminary phone interview with our Recruiter
  • Assessment and interview with the Hiring Manager and direct Supervisor

We thank all applicants for their interest; however, only those selected for an interview will be contacted.



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