Office Administrator/receptionist

2 days ago

Surrey, Canada The compassion Centre: Wellness, Physio & Rehab Full time

**Job: Office administrator/Receptionist
- The Compassion Centre: Wellness, Physio & Rehab**

We are a multidisciplinary clinic in Surrey, BC. We strive to create and foster a compassionate and caring environment for our staff and patients and embrace a supportive and welcoming work culture. Please connect with us and become part of our work family

We have a modern clinic space with private treatment rooms, gym space, and up-to-date equipments to provide treatment for excellent outcomes. We have a varied caseload including Private, ICBC, MSP, and WSBC funded patients. We provide direct billing to third-party insurers. Our mission is to provide the best customer service to our clientele by truly making a difference in their lives with the treatment approaches we choose.

We are looking for a dependable, organized individual who has exceptional customer service and leadership skills. Front desk or reception experience is preferred. Experience with Jane app is required and previous sales and customer service experience is an asset. We would prefer to hire someone with good command of both English and Hindi considering our diverse client population.

**Responsibilities and duties include but are not limited to**:

- Greeting patients with a friendly and positive attitude
- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
- Scheduling appointments for patients in person or on the phone
- Collecting payments from patients/billing insurance benefits
- Track coverage for all funding streams to ensure approval
- Complete data entry and billing
- Maintaining clinic standards of cleanliness and organization
- Submitting payments through third-party providers
- Creating and maintaining files and records.
- Coordinate Referrals for Worksafe, LTD and ICBC clients
- Communication with ICBC and WCB regarding patient claims
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
- Coordinate scheduling of patient appointments and maintain the patient’s medical record
- Provide administrative support to the Clinic Director

**Qualifications & Core Competencies**
- High School Diploma, GED or equivalent from Canada.
- Medical office Assistant course completion.
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer and data entry skills
- Flexible and adaptable to change
- Experience working with Jane App is required
- Previous Sales experience is an asset
- Experience in a Physiotherapy clinic in Canada is an asset
- Ability to work on a flexible schedule
- Independent transportation is essential for this role

**Job Types**: Full-time
Part-time hours: 20-35 per week

**Salary**: $19-$23/hour

**Job Types**: Full-time, Part-time

Pay: $19.00-$23.00 per hour

Expected hours: 20 - 35 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have at least 2 years of Canadian MOA experience?

**Education**:

- Secondary School (required)

**Experience**:

- Medical office in Canada: 2 years (required)

**Language**:

- English, Hindi (required)

Work Location: In person

Application deadline: 2024-11-20
Expected start date: 2024-11-25

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