Intake Coordinator

6 months ago

London, Canada Alzheimer Society Southwest Partners Full time

**Organizational Overview**:
The Alzheimer Society Southwest Partners actively supports care partners and individuals living with Alzheimer’s disease and other dementias. We advocate for and provide support services, education, and funding for research for those affected by Alzheimer’s disease and other dementias.

**Our Vision**:
A world without Alzheimer’s disease and other dementias.

**Our Mission**:
To alleviate the personal and social consequences of Alzheimer’s disease and other dementia’s and to promote research.

**Our Values**:
Collaboration, Accountability, Respect and Excellence.

**Location**:Office locations in **Elgin **(St. Thomas), **Middlesex **(London) and **Oxford** (Woodstock), this position will have a home site at one of the locations with some occasional travel to other sites required.

**Status**: Full-Time, 35 hours per week, occasional evening and weekend work
required.

**About you**:
You are an enthusiastic, highly organized people person with a passion for working with diverse groups of people, older adults, and those living with dementia or cognitive impairment. You have experience making connections and providing support to clients. You enjoy working with a multi-disciplinary team and utilize your excellent interpersonal skills. You are a natural with computers and your written, verbal and presentation skills are first-rate. You manage your time well and you are able to problem-solve through challenging situations and unexpected circumstances.

**Position Summary**:
The Intake Coordinator is the first staff to engage with individuals and their care partners who are affected by Alzheimer’s disease and other dementias (ADOD) and supporting the implementation of the Alzheimer Society Southwest Partners programs and services. You will be responsible for intake administration, assistance with related reporting and timely access to services for clients.

**Duties and Responsibilities**:

- Coordinate intake referrals sources including those from family physicians, CSS Central intake, service provider agencies, self-referrals, and others;
- Create an electronic client file for each new client;
- Adhere to privacy policies and gain consent from clients;
- Update and maintain incoming client tracking sheet;
- Connect with community partners to build partnerships;
- Ensure individuals and care partners are provided with timely and appropriate referral programs offered at the Society;
- Responsible for scheduling clients into First Link Care Navigator appointments and providing client information to First Link Care Navigator team;
- As required and within assigned working hours, assist walk-in clients who require immediate attention by meeting with them and expediting their urgent referral to clinical staff;
- Provide back-up for the Penelope/Athena reports as required and directed;
**Evaluations and Other Responsibilities**:

- Annual performance review with Director of Programs and Services;
- Always represent the Alzheimer Society Southwest Partners in a professional manner, treating all internal and external clients with respect and dignity and always act in the best interest of the Society;
- As an employee of a non-profit organization, you are expected to participate in fund development activities as required;
- Maintain an organized and productive office environment with a focus on accuracy and attention to detail;
- Participate in staff meetings as required;
- Provide support services to CEO, Director of Programs and Services, and other staff as required;
- Other related duties as requested by the Director of Programs and Services and CEO;
**Required Qualifications**:

- Completed post-secondary education as a Social Service Worker, Office Administration or equivalent;
- At least 2 years’ experience in the medical field;
- Ability to work with clients, volunteers, staff and external organizations;
- Demonstrated computer skills in Word, Outlook, Excel (word processing, spreadsheets, databases, desktop publishing), client data base software and navigating the Internet;
- Knowledge and appreciation of Alzheimer’s disease and other dementias;
- Strong verbal and written communication skills;
- Ability to use discretion, judgment and tact in handling sensitive/confidential information/situations;
- Ability to work flexible working hours;
- Ability to work both independently and collaboratively;
- A Police Vulnerable Sector Check is required;
**Immediate Supervisor**:
Director of Programs and Services

**Indirect Supervisor**:
CEO

**Working Conditions**:
Office Setting / Remote work from home. General office duties, typing, filing, occasional lifting / carrying 25lbs, reaching, bending, walking, sitting, and standing. Freedom of movement throughout the day. Some travel required.

**To Apply**:
**Commitment to Equitable Recruitment**:
The Alzheimer Society Southwest Partners (AlzSWP) recognizes the value and dignity of each individual and ensures everyone has genuine,

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