Manager, Operations Planning

6 months ago

London, Canada Canada Life Assurance Company Full time

**Job Description**:
Reporting to the Director, IW/IS Operations & Programs and Planning, the
**Manager, Operations Planning & Intake **plays a key role in coordinating functions that span Operations and Customer Service providing support to Operations leadership.

Success in this role will include managing the overall Operations roadmap, including sequencing of priorities, and the overall intake, triage, prioritization and planning process. This position will be responsible for the creation and maintenance of reporting on resources within the IW/IS Operations Business Delivery teams, reporting on dependencies or resource constraints as they arise and leading a small team planning and intake staff.

**What you will do**

**Leadership**:

- Provide leadership to a team of approximately two - three staff.
- Provide leadership, coaching, mentoring and development to staff.
- Manage resources of all work assigned (projects, initiatives, day to day tasks) considering department priorities.
- Assess performance management.

**Annual Planning and Strategic Planning**:

- Develop Annual Ops Portfolio budget.
- Collect and provide program roadmaps, estimates and resource needs for annual planning.
- Document resource planning (staffing) - central coordination, planning, and tracking.
- Collaborate with both IW/IS Strategic Finance, IW/IS Planning leads and IW/IS Operations Management To prioritize, highlight dependencies and raise resourcing challenges.
- Own the Operations roadmap, including sequencing of annual priorities, and the overall planning process.
- Represent Operations as the Planning lead for technology resourcing
- Drive, prepare, lead and manage regular pipeline and planning meetings/communications with key stakeholders.
- Negotiate using people skills, strong communication and listening skills, ability to inspire, coach, motivate the division, provide vision, etc.
- Influence and challenge key stakeholder priorities by understanding each corporate strategic vision.
- Build collaborative partnerships using credibility and trusted advices across Operations and Customer Service, IW/IS, and the broader business.
- Support the Operations teams (Wealth, New Business, Client Service/Claims, and the Call Centre) with an understanding of IW/IS initiatives.
- Provide ongoing status reporting to IW/IS Ops leaders related to IW/IS initiatives.
- Conduct other operational functions such as business meetings, staff meetings (townhalls), etc.

**Intake and Prioritization**:

- Review and evaluate incoming requests for completion, feasibility, strategic alignment, and potential impact.
- Track, analyze and report on all resources within IW/IS Operations for all projects and initiatives.
- Develop and maintain centralized resource management reporting.
- Collaborate with IW/IS Operations leaders to prioritize, highlight dependencies, and resolve resource challenges

**Program Management**:

- Lead the implementation of solutions that result in significant change to operations structure, business process, automation levels, staffing levels and talent.

**What you will bring**
- 3+ years experience in a people leadership role_, _ideally leading project management resources
- Post-secondary degree or certification
- Project management experience and/or education an asset
- Solid planning and organization skills
- Effective communication skills across all levels of the organization
- Demonstrated relationship building skills at all levels
- Understanding of technology and business projects, the impact to IW/IS Operations and the impact to customers and advisors
- Results oriented
- Strong influencer
- Driven to improve - the organization, processes, service performance, efficiency, etc.
- Deep understanding and experience within Operations
- Strong product, process and systems knowledge within IW/IS preferred

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one o

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