Service Coordinator

3 weeks ago

London, Canada Merrymount Children's Center Full time

**ABOUT MERRYMOUNT**

Merrymount Family Support & Crisis Centre is an accredited Children’s Mental Health Centre that provides around-the-clock family capacity building and support services, for children aged 0 to 12, across London, Middlesex, Elgin and Oxford Counties. Merrymount provides a wide range of crisis, respite and early intervention mental health services and programs to strengthen children and their families. All Merrymount programs are tailored to the individual needs of the child, and to the needs of the family to support the child.

***

The Service Coordinator has primary responsibility to complete the intake process and coordinate services for families. The incumbent receives referrals and carries out the admission process which includes information gathering, interviewing, administering assessments to coordinate Merrymount services for families and making appropriate referrals to other community support services. The Service Coordinator participates in Multi-Disciplinary Team meetings and Case Reviews with other departments of Merrymount. Position also builds and maintains client files utilizing our client database.

**ROLES & RESPONSIBILITIES**
- Completes intakes as assigned.
- Conducts initial telephone interviews or arranges for telephone or in-person interviews as quickly as warranted by the situation. Obtains information essential to admission decisions, completes prescribed intake forms, assessments, client data and establishment of client files.
- Participates in Multi-Disciplinary Team meetings, as needed, to participate in case review and planning.
- Completes intake forms, inputs required information into the client data system, retrieves reports as required, and maintains all client files and records in accordance with prescribed standards and formats.
- Stays informed and up to date about Merrymount services and programs.
- Completes other duties relevant to the Intake Department as prescribed by the Manager.
- Coordinates services within Merrymount as well as referrals to community agencies relevant to the client.
- Works with families to create a plan as well as monitor and update that plan throughout services at Merrymount.
- Other duties as assigned.

**Knowledge, Skills and Abilities**:

- Undertakes on-going education, training and reading to enhance work-related abilities and performance. Maintains familiarity with agency philosophy, mission statement and goals. Attends in-service sessions.
- Shares ideas, suggestions and information with Management and co-workers related to Merrymount’s programs and the communities the agency serves. Makes families and community contacts aware of Merrymount’s services and resources. Participates in community committees on Merrymount’s behalf.
- Helps and supports all other team members in accomplishing individual, team and agency goals, and in maintaining positive work relationships within the team and with other teams. Participates actively and constructively in team meetings, in developing and implementing program objectives, ideas and activities, in team problem-solving and in team debriefing.
- Treats all children, family members, staff, volunteers, community contacts and visitors with respect, courtesy, and kindness. Makes clients feel welcome and comfortable, resolves conflicts with co-workers privately, directly and constructively, if possible.
- Performs all work in accordance with agency philosophy, mission and goals, applicable laws and regulations, agency policies and procedures, program manuals and best practices. Ensures client records are complete, accurate and timely.
- Manages time and resources, within control, efficiently and productively to complete all work effectively on time, with minimum waste.

**QUALIFICATIONS**
- Bachelor of Social Work degree, up-to-date registration with the College of Social Worker is mandatory.
- Education/training and a minimum of 2 years’ experience in interviewing, crisis intervention and/or related human services interventions, preferably involving client needs assessment and/or case management.
- Training and experience in using assessment tools and screeners.
- Experience demonstrating effectiveness and good judgment in direct contacts with clients who are in crisis or under severe stress.
- Excellent interpersonal relations in contacts with colleagues and clients.
- Excellent verbal and written communication skills, including excellent telephone communication and interviewing skills, and effective presentation of cases.
- Competence in word processing and spreadsheets.
- Knowledge of computer systems and databases.
- Ability to organize workload independently and keep track of multiple pieces of information and deadlines.
- Ability to deal effectively with the public.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
CITY OF LONDON LAND ACKNOWLEDGEMENT:
We acknowledge that the land on which we gather is the traditional territory of the Attawandaron, Anishinaabeg, Haudenosaunee, and L

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