Program Manager, Delivery Excellence

3 months ago

Toronto, Canada CT Corporation Full time

**What you’ll do**

Working in the IT division within Product Engineering (Legacy Modernization), the Delivery Manager is part of the Delivery Excellence Chapter and has accountability for the delivery at a Pod level. The Pod is composed of 2 or more squads with related product missions. The Pod is responsible for continuous delivery of evolving technology product(s) with a goal to meet customer-centric outcomes with every release.

The Delivery Manager role is focused on serving the needs of the pod and supporting the pod in achieving its goals. The Delivery Manager will continuously evolve the Agile capabilities of the team, focus on team dynamics, remove impediments to success, and coordinate dependencies across Pods.

The Delivery Manager will support the Product Leadership and Scrum Masters to enable the team to meet the customer-focused outcomes. As part of the Delivery Excellence Chapter, the Delivery Manager will contribute to the Chapter’s body of knowledge and best practices, and as a senior member of the Chapter will coach and mentor other scrum masters.
- Advises and coaches the Pod on Agile and Lean values, practices, and processes. Ensures that the Agile pod is staffed, effective, productive, and focused on the sprint goals and customer outcomes.
- Clears the runway so that the Pod can meet the quarterly objectives, removes blockers that can not be resolved by the squad-level Scrum Masters. They will find resources and garner support to address critical roadblocks. The Delivery Manager will support issues that exceed the capability of a Scrum Master to address.
- Identifies dependencies with other Pods and determines how to manage those dependencies without impacting the progress of the Pod. Likewise, works with other Pods to deliver features on which they are dependent. Creates and maintains the Pod Release Board.
- Create metrics and tools, or ensure adoption of the Agile COE metrics and tools, to measure success and recognize progress of the squads within the Pod. Has the ability to identify and utilize beneficial metrics, interpreting them and course correcting.
- Facilitates, participates, and collaborates in cross functional planning sessions to raise milestones, issues, dependencies, etc.
- Provides a high level of relationship management, resolving conflicts and enabling discussions between stakeholders, management, co-workers and Pod members with varied interests.
- Rigorously facilitates communication and collaboration inside and outside the Pod. Fosters close cooperation across all Pod members and encourages cross-training and support of each other.
- As part of the Delivery Excellence Chapter, the Delivery Manager contributes to agile management best practices within the enterprise to help maintain and promote agile management practices and professionalism.

**What you bring**
- 5+ years of relevant work experience with Agile. Specific experience in Agile methodologies such as SAFe is an asset.
- Certified Scrum Practitioner (CSM) or Certified Scrum Coach (CSC) or equivalent formal education in Agile is an asset.
- Delivery or software development background. Education in Computer Science or similar is preferred.
- Team Leadership through influence - experienced in assessing and driving necessary actions to improve.
- Able to develop and foster teamwork and facilitate team dynamics.
- Strong communication skills - Able to propagate information promptly, clearly, and unambiguously.
- Excellent problem-solving, organizational, and analytical skills, with the ability to coach and mentor all roles on a Scrum team.
- Skilled in building relationships and navigating through organizational layers.
- Ability to scale thinking and analysis from strategic to detail and vice versa.
- Very strong customer and delivery focus.
- Knowledge of Retail Business/Technology is an asset.

**Hybrid**

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-

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