Director, Delivery Excellence

2 days ago

Toronto, Canada Accreditation Canada Full time

Director, Delivery Excellence
Req #190Health Standards Organization, Toronto, Ontario, Canada
1 Av. Holiday, Pointe-Claire, QC H9R 5N3, Canada
Health Standards Organization, Ottawa, Ontario, Canada- Job Description
- Posted Thursday, December 5, 2024, 11:00 PM

**Director, Delivery Excellence**

**Terms**: Full-time Permanent**Salary**: Commensurate with experience**Location**:Ottawa (Hybrid Work Model) | Toronto ((Hybrid Work Model) | Montreal (Hybrid Work Model)**ABOUT THE ROLE**:

The Director, Delivery Excellence is a member of Accreditation Canada’s Client and Assessment Services Accreditation team and leadership team. The Director will lead by addressing operational challenges using expertise to oversee that programs and processes are implemented and delivered efficiently. The Director will be responsible to develop an environment recognized for continuous improvement, innovation and best practices across services and delivery excellence. The director will oversee the delivery of product implementation plans and requires a good understanding of the products and services in order to align the needed processes and to support teams. Through this unique transversal role, you will contribute to improve our client’s experience by continually working to improve our client’s quality improvement journey by innovating, evaluating, and contributing to improving our products and processes. That means finding new and innovative ways to create and deliver value to health care organizations in ways that are aligned with a mission that matters: enabling and empowering people around the world to continuously improve quality of care.If you’re right for this opportunity, you’re a team-player, business oriented, organizer and people mobilizer extraordinaire You have a winning attitude and growth mindset - and love to lead, learn from and collaborate. You have a passion for improving quality of care in health systems. You take pride in your natural propensity to facilitate, guide, undertake and lead teams. Having a full plate doesn’t intimidate, but rather motivates you. You thrive at balancing focus and agility, leading in a dynamic environment and are committed to upholding our values of trust, inclusion, collaboration, innovation and learning.**MAIN RESPONSIBILITIES**

**Planning and Execution**:Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines. Stay on top of emerging trends, deepen corporate knowledge, and assist in the strategizing of corporate initiatives to achieve efficiencies. Will lead ongoing analysis of performance metrics to support daily operations. Plan, track, and report productivity improvement measures and their results to leadership team, includes setting up of delivery excellence measures for predictable delivery. This requires both the efficient and effective management of resources, time, and work to promote progress and adaptability.**Operational excellence**: Play a pivotal role in ensuring the successful execution and delivery of programs and services with a deep understanding of organizational operations. Overcoming operational obstacles to ensure efficient program delivery, monitor and achieve key performance indicators (KPIs) to track progress, evaluate and identify areas for improvement. Coordinating resources and implementing best practices to achieve the established targets for client experience and retention. Additionally, the director will evaluate quality best practices and customize to meet unique organizational and business model needs. The director will collaborate with internal partners, and colleagues within the same business unit and across the organization to manage risks and facilitate effective communication within different business units throughout the product lifecycle.**Collaboration and Partnerships**:Collaborate and cooperate with various internal teams to establish excellence in global delivery, rallying them to contribute to our goals and success. Implement key business decisions and initiatives in collaboration with leadership team.**Team Development**: Lead and enable your team, contributing to innovative ways to enhance existing and future service delivery. You will approach everything with passion, leadership and integrity and will bring out the best in others to help get things done. Foster a culture of continuous learning, innovation, and collaboration within the department.**KEY ATTRIBUTES**
- **Leadership Skills**:The ability to inspire and lead teams is paramount; instill confidence, foster collaboration, and provide clear direction to achieve project goals. Work with Operations team members and leadership on initiatives to improve processes.
- **Strategic Thinking**:The role demands a strategic mindset to align services delivery with the overall goals of the organization. This involves anticipating future challenges, identifying opportunities, and planning for long-term success.
- **Effective Com

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