Spa Experience Team Lead

5 months ago

Whistler, Canada Scandinave Spa Whistler Full time

**Our Mission**
***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

**Vision**
***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

**Fundamental Values**:

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

**Expectations**:

- ** To offer a warm, friendly and professional welcome to guests**:

- ** To create a comfortable environment for guests**:

- ** To ensure quality and cleanliness of the site**:

- ** To perform technical duties including water quality testing (training provided)**:

- ** To provide leadership to the Spa Experience team to achieve company goals**:

- ** To co-ordinate daily tasks required of the Spa Experience team**:

- ** To train Spa Experience team members**:

- ** To assist the Spa Experience & Housekeeping Supervisor/Manager with interview and performance reviews**:
**J**ob Type: Full-Time**:
**Benefits**:

- Complimentary thermal baths membership for yourself plus 1 other friend
- Winter Whistler Blackcomb Spirit Pass or Wellness Program allowance
- Extended Health Benefits after 3 months
- Massage Discounts of up to 65%
- Food and beverage discounts for onsite café of 35%
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Staff Housing, based on availability
- Flexible Schedule

**Tasks & Responsibilities**:

- Demonstrate leadership, keep the Spa Experience team motivated and guide the team to a high standard of service
- Support the Spa Experience team with any guest issues or concerns that arise
- Ensure an equal division of daily tasks within the team
- Assist in training Spa Experience team members, provide feedback to assist with performance reviews, assist with addressing any performance issues with team members
- Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
- Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
- Be pro-active in anticipating guests’ needs
- Maintain cleanliness and quality of the entire site, including regular tours to ensure cleanliness and order of bathrooms and shower stalls, locker rooms and the Massage Pavilion
- Optimize the spa ambience by ensuring Scandinave Spa policies are followed
- Perform Technical Duties:

- Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
- Monitor and review the teams’ water quality tests to ensure accuracy at each step
- Maintain sauna fire and ambience fireplace temperatures
- Monitor steam room and solarium temperatures
- Pool Operations Room Duties: water quality management, check and ensure the functionality of pool cleaning equipment, be aware of any mechanical issues that may require attention and report any concerns to the Spa Experience Supervisor/Manager
- Perform opening and closing procedures on site
- All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler

**Prerequisites**:

- You love to be outdoors, are able to be on your feet all day and walk up/down stairs
- Previous customer service experience
- Previous experience in a leadership role
- Energetic and positive team player
- Excellent communication, ability to remain calm and professional at all times
- Proactive, creative problem-solving skills
- Able to lift 20lbs
- Proficient with Microsoft Word, Excel, and Outlook
- Previous experience with water quality testing is not required - full training will be provided
- Available to work full-time, including evenings and weekends
- Clear criminal record check
- Must be able to obtain a valid BC Drivers License

**#WHISPA23

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