Outdoor Spa Experience Agent

1 month ago

Whistler, British Columbia, Canada Scandinave Spa Whistler Full time
Job Summary:

As a key member of our team at Scandinave Spa Whistler, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of quality and cleanliness in our outdoor spa facilities.

Key Responsibilities:
  • Maintain the quality of the spa site to Scandinave Spa Standards for our guests
  • Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
  • Be proactive in anticipating guests' needs
  • Maintain cleanliness and quality of the entire site, including maintaining cleanliness and order of bathrooms and shower stalls, locker rooms and the Massage Pavilion
  • Optimize the spa ambience by ensuring Scandinave Spa policies are followed
  • Assist with any guests issues or concerns that arise and, if required, seek support from your team leader/supervisor and/or Spa Experience & Housekeeping Manager
  • Perform Technical Duties:
    • Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
    • Maintain sauna fire and ambience fireplace temperatures
    • Monitor steam room and solarium temperatures
    • Parking lot duties:
      • Direct guests where to park if required
      • Be the first point of contact for guests on arrival, provide information of any waitlists

Requirements:
  • You love to be outdoors, are able to be on your feet all day and walk up/down stairs
  • Previous customer service experience
  • Energetic and positive team player
  • Excellent communication, ability to remain calm and professional at all times
  • Proactive, creative problem-solving skills
  • Able to lift 20lbs
  • Previous experience with water quality testing and maintenance is not required – training will be provided
  • Clear criminal record check
  • Available to work full-time hours including evenings and weekends

Benefits:
  • Complimentary thermal baths membership for yourself
  • Extended Health Benefits after 9 months
  • Massage Discounts of up to 35%
  • Food and beverage discounts for onsite café of 25%
  • Complimentary thermal baths membership for one friend, after 3 months
  • Corporate discount vouchers for friends and family visiting Scandinave Spa
  • Flexible Schedule

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