Spa Supervisor

2 months ago

Whistler, Canada WHISTLER DAY SPA Full time

The_ **Spa Supervisor **_plays a vital role in overseeing daily spa operations, including staff management, onboarding, customer service, and inventory within the spa’s retail boutique. You will be responsible for helping to drive sales and leading a team to provide exceptional guest experiences.

This is a longer-term position, perfect for someone who can commit to at least one year. If you're seeking a role with growth potential, we offer plenty of opportunities to advance into higher leadership roles for those looking to build a longer-term career with us.

**About Us**:
We're a growing, women-led wellness business dedicated to creating a warm, welcoming environment for both clients and team members. Our mission is to provide an exceptional, relaxing experience, supported by a positive, fun team atmosphere. We value integrity, empathy, and growth, while also promoting a healthy work-life balance. With benefits like a ski pass or wellness package, we encourage time to recharge and enjoy the outdoors. If you want to grow your career in a supportive, wellness-focused environment, we’d love to hear from you

**Key Responsibilities**:

- **Team Leadership & Development**: Recruit, train, and help manage staff, ensuring performance evaluations are conducted regularly to maintain a high standard of service.
- **Human Resources**: Manage employee records, including employment contracts, onboarding, attendance, holiday and sick leave, and incident reports.
- **Guest Communication**: Oversee guest communication channels, ensuring prompt and effective resolution of any guest concerns or complaints.
- **Booking Management**: Coordinate guest bookings using spa management software, optimizing the booking system to meet service sales targets and minimize scheduling gaps.
- **Retail & Inventory Management**: Manage retail inventory and provide regular product education to staff. Implement retail strategies aimed at increasing revenue and profitability.
- **Team Culture & Training**: Foster a positive and collaborative team environment, ensuring consistent treatment delivery according to spa procedures. Provide ongoing training and updates as needed.
- **Manager on Duty**: Act as the Manager on duty during the Spa Director’s absence, ensuring smooth daily operations.

**Experience & Qualifications**:

- Proven experience in retail management, hospitality leadership, or a customer service-oriented role.
- Excellent organizational skills with a focus on system and checklist management.
- Attention to detail is essential for ensuring accuracy in daily operations, staff coordination, and client experience.
- Clear, organized communication skills to ensure everyone is on the same page and aligned with team goals.
- Strong time management and prioritization skills, with the ability to stay self-motivated and work efficiently.
- Passion for the wellness industry and a commitment to creating an exceptional guest experience.
- Experience in massage or beauty therapy is beneficial but not required.
- Strong leadership abilities with a demonstrated ability to inspire and motivate a team.
- Legal eligibility to work in Canada and secured housing in Whistler _**(staff accommodation is not provided).**_

**Compensation Package**:

- Base salary: $24 - $26 Per Hour / 40 Hours Week
- Plus Additional KPI-based commissions
- Plus Gratuities
- Plus End-of-contract bonuses
- Employer-paid health & dental benefits after 6 months
- Employer-paid ski pass

Pay: $24.00-$26.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Commission pay
- Retention bonus
- Tips

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

Application question(s):

- Do you have secured housing in Whistler? We are not able to provide staff accommodation.

**Experience**:

- Supervisory: 1 year (required)

Work Location: In person

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