Outdoor SPA Experience Agent

2 months ago

Whistler, Canada Scandinave Spa Whistler Full time

**Outdoor Spa Experience Agent**

**Our Mission**
***To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

**Vision**
***To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

**Fundamental Values**:

- Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.
- Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.
- Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

**Expectations**:

- To offer a warm, friendly and professional welcome to guests
- To create a comfortable environment for guests
- To ensure quality and cleanliness of the site
- To perform technical duties including water quality testing (training provided)

**Job Type: Full-Time**

**Hourly Rate**: $21.16/hr

**Benefits**:

- Complimentary thermal baths membership for yourself
- Extended Health Benefits after 9 months
- Massage Discounts of up to 35%
- Food and beverage discounts for onsite café of 25%
- Complimentary thermal baths membership for one friend, after 3 months
- Corporate discount vouchers for friends and family visiting Scandinave Spa
- Flexible Schedule

**Tasks & Responsibilities**:

- Maintain the quality of the spa site to the Scandinave Spa Standards for our guests
- Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of all of our spa features
- Be pro-active in anticipating guests’ needs
- Maintain cleanliness and quality of the entire site, including maintaining cleanliness and order of bathrooms and shower stalls, locker rooms and the Massage Pavilion
- Optimize the spa ambience by ensuring Scandinave Spa policies are followed
- Assist with any guests issues or concerns that arise and, if required, seek support from your team leader/supervisor and/or Spa Experience & Housekeeping Manager
- Perform Technical Duties:

- Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness
- Maintain sauna fire and ambience fireplace temperatures
- Monitor steam room and solarium temperatures
- Parking lot duties:

- Direct guests where to park if required
- Be the first point of contact for guests on arrival, provide information of any waitlists
- Perform opening and closing procedures on site
- All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

**Prerequisites**:

- You love to be outdoors, are able to be on your feet all day and walk up/down stairs
- Previous customer service experience
- Energetic and positive team player
- Excellent communication, ability to remain calm and professional at all times
- Proactive, creative problem-solving skills
- Able to lift 20lbs
- Previous experience with water quality testing and maintenance is not required - training will be provided
- Clear criminal record check
- Available to work full-time hours including evenings and weekends

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