Implementation Services Specialist

6 months ago

Montréal, Canada Mercer Full time

At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

Mercer’s Implementation Services team is seeking an **Implementation Specialist**:
**What can you expect?**
- An opportunity to work in a fast growing, innovative company with excellent career opportunities that is part of a global leader in employee health and wellbeing
- A Fast-paced work environment and the opportunity to work with our impressive clients
- A fail-friendly environment that encourages learning and initiative
- We champion flexible working, and our mission is to help you find YOUR work-life balance through a number of flexible work options
- Comprehensive benefits programs including health insurance, tuition assistance, employee assistance program, career mobility, employee network groups, volunteer opportunities, and others

**What is in it for you?**
- At Mercer, we’re as invested in creating brighter futures for our own people as we are for our clients. To help you reach your full potential, we offer a culture of performance, growth and safety, as well as benefits and resources that support your wellbeing and career development.
- The opportunity to work with some of the smartest and most energetic people in the industry, who will nurture, challenge, and enable you.
- A dynamic, collaborative, and inclusive culture, where diversity is embraced - and you are celebrated and appreciated for who you are.
- The chance to make a positive difference in your local community by using your paid time off to volunteer through events organized by Mercer Cares, our community outreach and volunteerism BRG.
- A huge variety of virtual learning and development resources to support your personal and professional growth.
- Competitive rewards supporting your financial wellbeing, including compensation, retirement savings, stock purchase plan, and more.
- Offerings geared at your overall wellness, including comprehensive medical, dental, vision, and fitness benefits, as well as life insurance and child and elder care programs.
- Generous paid time off and a flexible work schedule that accommodates your home life and commitments outside of work.

**We will count on you to**:

- Delivering on complex new business implementation projects, change requests,, client projects, and Enterprise projects for a wide range of global clients
- Consulting with clients to gather benefit and system requirements, translating schema into technical solutionsand documenting accurately
- Managing or inputting into project plans and risk & issues logs in line with methodology, manage scope and change control
- Preparing system functional specifications
- Managing testing of new and existing functionality to defined specifications/requirements and supporting clients in this activity

**What you need to have**:

- Display solid experience of managing and consulting in projects, ideally multiple projects concurrently
- Have previous experience of implementation consulting for an enterprise software product within a client facing environment
- Be passionate about technology and how it can influence the lives of both our clients and their employees
- Be articulate, as strong verbal and written communication with our clients is vital
- Have a strong can-do attitude and be very goal-focused
- Able to speak French and English Bilingual

**What makes you stand out**:

- Experience in benefits or benefits enrolment software or administration
- Experience helping to improve processes and give feedback to a wider team and management
- Experience in use of Kantata/ Mavenlink, jira, confluence, project management software

Mercer is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Mercer is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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