Implementation Specialist

1 week ago


Montréal, Canada Lightspeed Commerce Full time

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We're looking for an Implementation Specialist to join our Retail team in Montreal. You will be leading onboarding sessions and helping with account configurations. Your day-to-day will consist of both conducting sessions and also facilitating the configuration of the point of sale back office. The goal is to help customers understand the POS software and facilitate the overall setup, with the ultimate goal of a successful and positive implementation of our products.

**What you'll be doing**:

- Schedule and facilitate one to one and one to many training sessions with topics including back office configuration, and POS terminal workflows.
- Update customer records in Salesforce, ChurnZero and other web-based tools to reflect new information and Implementation timelines
- Work closely with Implementation Consultants and cross departmentally with the Sales, Customer Success and Support, and Product teams to enable and improve the onboarding process
- Evaluate customer comprehension and adjust teaching methods to empower a vast array of personalities and learning styles
- Build and maintain active relationships with the customers to further their satisfaction, business and growth
- Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to support

**And a little bit of....**:

- Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren't strictly within the scope of your role.

**What you need to bring**:
We're a team of 9 people located in North America. Our team is responsible for establishing early stage customer satisfaction and product adoption to ensure the success of our customers.
- Experience in customer-facing activities ( in a B2B environment is a plus)
- Experience in Retail
- Experience in training, teaching, onboarding or facilitating orientation sessions
- Ability to quickly learn, understand and teach tech concepts

Even better if you have, but not necessary
- Previous experience in a technical role (software, IT, tech support)
- Previous experience with POS configuration and back office POS management
- Knowledge of Apple tools, web technologies, and networking
- Experience with Microsoft Excel
- Good understanding of Retail Point of Sale technologies
- Experience with SaaS

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try

**What's in it for you?**

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that's creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that'll keep you happy, healthy and (not) hungry:

- Lightspeed RSU program (we are all owners)
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.



  • Montréal, Canada Aspire Software Full time

    **Implementation Specialist - Remote - Canada** **Vocantas is currently looking to hire an Implementation Specialist to join the team!** Vocantas is looking for an experienced Implementation Specialist to join our team on a permanent basis working remotely anywhere in Canada. If you are looking for a new challenge and like a high-energy environment...


  • Montréal, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...


  • Montréal, Canada Mercer Full time

    We are seeking a talented individual to join our IT Implementation Consulting team at Mercer as an **Implementation Specialist**. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office. Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists...


  • Montréal, Canada ADP Full time

    ADP is hiring an **Implementation Specialist.** - _In this position, you will initially work from home. However, when ADP determines, this role will require you to work some or all of your work week in the ADP office._ Thanks for clicking! Let us tell you a little more... - Does the chance to think out-of-the-box get your blood pumping? - Are you all about...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for an Implementation Specialist to join our Hospitality team in Montreal. You will be responsible for facilitating the product orientation and training sessions for new Lightspeed clients...


  • Montréal, Canada Mercer Full time

    **Implementation Specialist** **What can you expect?** - An opportunity to work in a fast growing, innovative company with excellent career opportunities that is part of a global leader in employee health and wellbeing - Fast-paced work environment and the opportunity to work with our impressive clients - A fail-friendly environment that encourages learning...


  • Montréal, Canada ADP Full time

    ADP is hiring an **Implementation Specialist.** Thanks for clicking! Let us tell you a little more... - Does the chance to think out-of-the-box get your blood pumping? - Are you all about the follow-up and follow through that helps you and your clients work smarter, embrace new challenges, and unlock a world of opportunity? - Most importantly, do you love...


  • Montréal, Canada TrackTik Full time

    **About TrackTik** TrackTik is a Montreal-based SaaS scale-up company developing and commercializing a workforce and operations management solution for the security industry. Today, we secure over 210,000 facilities in more than 35 countries. We bring the power of data, analytics, and automation to security operations management worldwide: we're helping...


  • Montréal, Canada MSP Corp Full time

    **IT Implementation Specialist - Level 3**: Full Time; Hybrid position Groupe Access - Montréal, QC, CA As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small. This also means we are always looking for qualified & dynamic IT...


  • Montréal, Canada WTW Full time

    WTW Retirement consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and...


  • Montréal, Canada CDK Global Full time

    **Position Summary** The Field Implementation Specialist is responsible to effectively and efficiently deploy CDK software to our customers working as a key member of the installation team and to train all customers’ users either remotely or on-site. **Position Responsibilities & Essential functions** - Guide and advise the customer in terms of best...


  • Montréal, Canada Allianz Trade Full time

    **Policy Implementation Specialist** **Job Purpose**: Responsible for the timely and effective Policy Implementation process. In charge of controlling mandatory checks that are performed before the contract is placed at risk or before renewal. Send the policy documents and enforce the policy termination in the system. A new role, that will eventually be...


  • Montréal, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...


  • Montréal, Canada HILTI Full time

    **What's the role?**: The Solution Support Implementer (SSI) is instrumental in the flexibility and execution of Solutions implementations for both large and jumbo Fleet as well as the ON!Track software. The SSI will work closely with, and support, the Solution Success Specialist (SSS) and AM/RM to execute the ON!Track implementation, including asset...


  • Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** **Please note that we are looking for someone completely bilingual in both French and English** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're seeking a full-time energetic and driven Field Implementation Consultant to join our Hospitality...


  • Montréal, Canada DiCentral - Canada Full time

    **Roles and responsibilities**: Based in our **Montreal **office, your typical day may include: - Gather all business/EDI requirements of our clients and their business partners and create a gap analysis between the different file formats to be provided to the mapping teams; - Contact our clients’ business partners in order to perform the necessary unit...


  • Montréal, Canada ADP Full time

    **At ADP we are driven by your success**. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. **Insightful Expertise** is a core value at ADP. It's one of the reasons the world's...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada ADP Full time

    In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, and comprehensive outsourcing services. The company has more than 2,500 associates dedicated to providing a level of personalized attention and expertise that no in-house...