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Pd Registration Coordinator
5 months ago
**Position: Professional Development Registration Coordinator**
**Reports To: Manager, Professional Development Operations**
**Contract Type: Fixed Term, Full Time (June until Dec 20, 2024)**
**_The Chartered Professional Accountants of British Columbia (CPABC)_**_ is seeking a detail oriented, _
- collaborative and customer-centric individual for the position of Professional Development (PD) Registration _
- Coordinator. We are proud and honoured to have been recognized as one of BC’s Top Employers for a _
- fifth consecutive year in 2024. Come join a high performing and collaborative network of like-minded _
**Job Summary**
Reporting to the Manager, PD Operations, the PD Registration Coordinator will be responsible for
seminar and session registrations and customer care. The position processes registrations
(cancellations/waitlist maintenance); monitors and responds to customer inquiries, and provides
administrative support at CPABC professional development seminars, both in-person and virtually, by
providing information and assistance to seminar attendees, and logístical support to instructors. The role
will also be responsible for quality assurance by preparing seminar evaluations and compiling evaluation
summary reports, and proofreading/formatting seminar materials and video files. The position is also
responsible for printing and sending seminar material binders to instructors, as required.
**Key Responsibilities**:
**Program Registration & Customer Care**
- Process registration and PD Passport activities (e.g. purchases, cancellations, transfers,
refunds);
- Communicate seminar changes (e.g. location, date/time, cancellation) to instructors and
- attendees;- Follow-up on any problems or issues related to registrations or processed transactions;
**Program Delivery & Quality Assurance**
- Consolidate and review completed evaluations for data integrity prior to review by the PD
Management team;
- Review and edit audio and/or video recordings for On Demand seminars using Camtasia;
- For in-person seminars, assist with packing up and returning any CPABC items at the end of the
seminar, as required;
**Equipment & Inventory Management**
- Print, prepare, coordinate, ship and track course material and handout shipments to venues,
troubleshooting and resolving issues with couriers as required;
- As required, print and send seminar material binders to instructors;
- Monitor the weekly schedule of courses and organize a print schedule to ensure inventory of
- course materials is sufficient;- Assist with the organization and inventory maintenance of departmental AV equipment (e.g.
allocating and tracking required AV equipment), ensuring equipment is properly shipped, returned
and stored;
- Ensure proper organization and cleanliness of the Print Room and PD shelving units;
**Department Administration**
- Track and record sign-in sheets from each seminar, ensuring the attendance record is updated in
a timely manner;
- Follow-up with instructors and/or PD Coordinators on missing sign-in sheets;
- Other duties and responsibilities as may be assigned from time to time.
**Key Requirements:
- Post-Secondary degree in a related discipline, or equivalent experience;
- Minimum one (1) year of experience in Office Administration, Customer Service, Event Support,
- or similar capacity;- Excellent interpersonal, communication and presentation skills, both verbally and written;
- Intermediate proficiency with MS Office, including Word, PowerPoint, Excel and SharePoint;
- Prior experience with data entry or database administration would be an asset;
- Ability to work collaboratively as a key member of a team and independently with minimum
- supervision;- Meticulous attention to detail, refined organizational and time management skills;
- Proven ability to prioritize competing requirements and deadlines under pressure.
experience, and internal parity. Exceptions may be considered with further review.
selected for interviews will be contacted.
**Why join our team? **CPABC offers an entrepreneurial environment with a competitive compensation
package. At CPABC we live our core values:
- _We Are Open _
- _We Work Together _
- _We Communicate _
- _We Improve Every Day _
- _We Are Professional _
- _We Laugh and Celebrate
- **_About CPABC _**:
- The Chartered Professional Accountants of British Columbia (CPABC) is the training, governing, and _
- out its primary mission to protect the public by enforcing the highest professional and ethical standards and _
- contributing to the advancement of public policy. CPAs are recognized internationally for bringing superior _
- financial expertise, strategic thinking, business insight, and leadership to organizations. CPABC is proud to _
- have been presented with a fifth consecutive BC Top Employer award in 2024._
