Account Manager
6 days ago
Overview:
We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more We also offer company paid uniforms and part-time and flexible schedules
**Job Description**:
- Title: Account Manager
- Location: Scotford (15 mins North of Fort Saskatchewan)
- Job Type: Permanent
- Pay Rate: $33.88 per hour
As an Account Manager at Allied Universal®, the Account Manager is accountable for day-to-day operations of an assigned account, including management and professional development of security personnel. The Account Manager will build, improve, and maintain relationships with clients and employees: develop and retain staff; coordinate needed support services and solve problems to effectively run the account. This role is responsible for meeting or exceeding financial and operational goals; provide quality customer service. The Account Manager maintains or oversees maintenance of weekly operating schedules, completion of payroll for assigned security personnel and provides after-hour emergency response as required.
**ESSENTIAL JOB DUTIES AND RESPONSIBILITIES**:
Following are the duties necessary to meet the minimum requirements of the position. Other duties may be assigned.
- Supervise the day-to-day security operations of an assigned client site
- Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll,
training, coaching, development, and support
- Ensure the client site is provided with high quality security services to protect people and property
- Build, improve, and maintain effective relationships with both client and employees
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and
operational goals and provide quality customer service
- Assure regular communication of issues or program with client
- Handle any escalated security issues or emergency situations appropriately
- Other management responsibilities as determined by leadership
- Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality
- Develop staff in both technical and professional skills through performance management (coaching, counseling,
disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as
required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
- Assure communication of policies, company announcements and job openings through a consistently updated
READ file at each site
- Meet all contractual scheduled hours with a minimum of unbilled overtime
- Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training
for security personnel, as well as meet Allied Universal’s corporate training standards
- Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available
for emergency reference by the security staff
- Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate
inventories and maintenance checklists
- Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to
issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
- Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice
Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective
business management
- Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
**BASIC QUALIFICATIONS**: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation
may be made to enable individuals with disabilities to perform the essential functions.
**Formal Education, Licenses, and Certifications Required**:
- College degree in Criminal Justice, Business Administration, or related field
- Must possess, or be able to obtain, a valid security license
**Type and Length of Specific Experience Required**:
- Minimum of two (2) years of business management/operations/supervisory experience (depending on size/scope
of client)
- Experience in hiring, developing, mot
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