Sales Manager

2 months ago

Fort Saskatchewan, Canada Holiday Inn Express and Suites Full time

**Who we are**

At Holiday Inn Express and Suites Fort Saskatchewan, we’re all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

We are a passionate, and growing team, and are looking for energetic, enthusiastic professionals with interests in hospitality to join our team.

**Role Purpose**

The Sales Manager is responsible for all sales activities, corporate accounts and meetings align with the quarterly and annual sales and marketing strategy planning. SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mind-set to work towards a successful hotel sales strategy.

**FINANCIAL RETURNS**
- Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
- Prepare and execute action plans which increase sales revenue
- Monitor and acquire market intelligence from competition set hotels
- Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business
- Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth
- Monitors existing business and share sales strategies during sales/revenue meetings to maximize opportunities
- Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts
- Work collaboratively with Leadership team in the preparation and management of the Sales & Marketing budget yearly
- Review and assist in the preparation of the annual departmental operating budget
- Completing all sales training modules is mandatory
- Competent in hotel systems (ie. Concerto, Merlin, IWOS)
- Closely monitor and control expenses in Sales

**PEOPLE**
- Manage key corporate accounts with professionalism and attaining to IHG Code of Conduct
- Sales trips and events when required to promote the hotel and increase potential business
- Maintain regular contact with the IHG hotels colleagues locally/other regions, Global Sales Directors/Managers and Key Account Directors/Managers
- Ensure all colleagues are aligned Brand Service behaviors and guidelines
- Closely connect with operations on a timely basis in regards to in-house, future and existing needs of guests

**GUEST EXPERIENCE**
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Service existing and new business through management of accounts
- Develop and maintain a regular pattern of sales calls, meeting with principals of target markets
- Provides intel on market research and analysis
- Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business
- Builds profile within local marketplace through attendance at appropriate networking events
- Plan and conduct familiarization tours and site inspections on weekly basis
- Weekly office visits to corporate accounts, business partners and associations
- Collaboratively assisting in preparation of new products and services
- Consistently assisting the team in the evaluation of sales and marketing activities
- Analyzing sales business mix and likely impact on hotel goals, calling out risk (if any)

**RESPONSIBLE BUSINESS**
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate actions to correct a hazardous situation and notify direct report of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- Positive mind-set of developing and carrying out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprints and sustainability efforts
- Understanding market intelligence and keeping up to-date on competition insights
- Acting responsibly at all times when working with hotel budget and sales expenses, seeking prior approval from General Manager

**ACCOUNTABILITY**
- Record weekly sales call report in Sales folder located in shared drive by end of each working week
- Uploading following week’s sales calendar in Sales folder located in shared drive every Monday
- Responsible in updating sales targets and revenue in respective sales whiteboa

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