Account Management Specialist

3 days ago

Saskatchewan, Canada roomvu Full time

Job Title: Account Management Specialist

Job Type: Full-Time

Salary: 50,000 CAD base salary per year, plus up to 30,000 / Year based on KPIs


We’re looking for an Account Management Specialist to join the Roomvu family

If you’re looking to grow your career in the tech industry and enjoy working in a fast-paced, startup environment, wearing multiple hats, your search ends here. Roomvu is expanding quickly, and we need a dedicated Account Manager to help manage and retain our amazing customers.

In this role, you’ll support real estate agents by teaching them the best techniques to generate leads and enhance their social media exposure. You’ll work closely with our customers, ensuring they’re educated, onboarded, and satisfied with our services.

This is a hands-on role where you’ll help customers adopt our platform, address their needs, and drive their success with Roomvu. Your responsibilities will include onboarding, follow-ups, building strong relationships, and ensuring long-term customer satisfaction and retention.


Additionally, by getting to know our customers’ unique needs and goals, you’ll identify opportunities to upsell products or services that better align with their objectives, helping them maximize the value of our platform while contributing to the company’s growth.

We’re looking for someone who has a strong understanding of customer success and the real estate industry, combined with excellent communication and organizational skills.

Location

This is a remote position.

What We’re Looking For
  • Experience : Min 1 year in Customer Success, Account Management, or a similar role, preferably in a tech startup or SaaS business. Experience in the real estate industry is a bonus.
  • Customer Focus : A strong passion for helping customers succeed and achieve their goals.
  • Communication Skills : Clear, confident, and empathetic communication skills to build trust with customers.
  • Adaptability : Comfortable working in a fast-paced environment with shifting priorities.
  • Teamwork : A team player who believes in collaborative success.
  • Organization : Strong organizational skills to juggle multiple customers and tasks effectively.
What You’ll Be Doing
  • Onboarding and educating new customers about Roomvu’s platform.
  • Following up regularly to ensure customer satisfaction and engagement.
  • Providing guidance on best practices to maximize their social media exposure and lead generation.
  • Proactively addressing customer questions and concerns.
  • Building long-term relationships to ensure customer retention.
  • Identifying potential upsell opportunities aligned with customer needs.
What We Offer
  • Opportunity to grow within the company.
  • Competitive salary and performance-based bonus.
  • PTO and paid holidays.
  • Health benefits include dental care and private practitioner access.
  • Opportunities for professional development and advancement.
  • Fun weekly happy hours and team-building events.
  • A supportive, close-knit work environment.

Roomvu is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

Join Us Now: Help Real Estate Agents Succeed with Exceptional Customer Support

Roomvu has appeared in Inman News, TechCrunch, Forbes, Drastic Summit, Yahoo News, and more. We’re backed by the National Association of Realtors’ Second Century Ventures and partner with leaders in real estate to drive innovation and growth.


LinkedIn, Roomvu on Forbes, Roomvu on INMAN, Roomvu on NAR


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