Full-time Concierge

4 weeks ago


Calgary, Canada Million Air Calgary Full time

**Overview**:
**Key Responsibilities**:

- Greet guests, residents, and visitors warmly and professionally upon arrival.
- Provide information about the property, services, amenities, and local attractions.
- Assist with booking reservations, arranging transportation, and coordinating special requests.
- Assist in LSP Operations by aircraft marshalling, wing walking, preparing coffee, ice, and paper.
- Able to carry or lift 50 pounds in assisting customer baggage handling.
- Maintain knowledge of the surrounding area, including restaurants, entertainment venues, and events.
- Handle complaints or concerns with professionalism and escalate issues when necessary.
- Manage FBO supplies and replenish when needed and purchasing is included.
- Maintain a clean and organized reception area and help shovel walkways when necessary.
- Monitor and enforce property security protocols, as needed.
- Perform other administrative or support tasks as assigned.
- Help/ Assist on charter flights moving cars for valet parking.

**Qualifications**:

- High school diploma or equivalent; additional certifications in hospitality or customer service are a plus.
- Previous experience in a customer service, front desk, or concierge role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficient in using computers, reservation systems, and office software.
- Flexible schedule, including availability for weekends, evenings, and holidays.
- Holds a class 5 driver’s license (mandatory) required to transport Pilots and other customers.

**Work Environment**:
This position operates in a professional environment, which may include exposure to all types of weather conditions.
- Possible exposure to hazardous noise levels, chemicals, fumes and machinery.

**Benefits**:

- Competitive salary.
- Opportunities for growth and development.
- Health and family benefits after 3 months probation.
- Can enroll to RRSP Program after one year of employment.

Pay: From $19.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person


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