Supervisor - Parking Services

2 months ago

Victoria, Canada City of Victoria Full time

**Supervisor - Parking Services**:
**Competition Number**:24/200
**Posting Scope**:Internal / External
**Posted Date**:September 5, 2024
**Closing Date**:September 19, 2024, 4:30 PM PST
**Department**:Finance
**Posting Type**:Continuous (Regular Full-Time)
**Work schedule**:Monday to Friday (11:30 am to 8:00 pm), ( 35 hour work week)
**Salary**: $48.05 per hour, Pay Grade 14
**Job Code**:4369
**Employee Group**:This is a CUPE Local 50 position
**Number of Vacancies**:1

**Flex**

**POSITION FUNCTION**
Responsible for coordinating customer and administrative services, including cash management, customer enquiries, and scheduling for parking ambassador programs and services. Provides daily supervision to administrative, customer service, and on-street ambassador staff.

**KEY DUTIES**
Coordinate, assign and review the work of fulltime, part-time, and auxiliary positions, offering administrative, reception, parking ambassador functions; ensure schedules, procedures and established performance and safety standards are met; make recommendations on employee selection, promotion, discipline, and development; provide employee orientation and training and make recommendations on employee performance appraisals.
Perform administrator function for City customer service queries and calls for service; produce various routine reports on customer volumes, trends, and response tracking. Coordinate and deliver training to City ambassador staff. Conduct ticket reviews as required and ensure adjudication procedures and requirements are adhered to.

Develop, maintain, and monitor annual budget for customer service administration and monitor program revenue budgets. Research, develop, maintain, and monitor best practices in parking services. Maintain relationships and communicate regularly with operational staff across the organization to operationalize on-street calls for service identified by Ambassadors.

Develop and coordinate policies and procedures for quality customer service; respond to customer concerns. Ensure that parking program information such as changes or service interruptions are communicated within City of Victoria; ensure customer feedback is relayed to program and/or maintenance staff.

Enter payroll and exception reporting information for Parking Services staff.

Plan, co-ordinate and facilitate emergency procedures and safety programs to ensure public safety in and around the facilities.

Perform related duties where qualified.

**INDEPENDENCE**
Work is generated by annual objectives and customer service issues and in response to the needs of the Department.
Work is reviewed through discussions with supervisor.
Issues such as major customer service changes policy development, budget items and annual goals are discussed with supervisor with recommendations.

**WORKING CONDITIONS**
**Physical Effort**:
Sit with arms unsupported while keyboarding (often)
**Mental Effort**:
Deal with complaints and negative comments. (occasional)
**Visual/Auditory Effort**:
Focus on a variety of source data and computer for short periods. (often)
**Work Environment**:
Office.

**KEY SKILLS AND ABILITIES**
Organize and prioritize the work of a unit.
Sound knowledge of financial systems.
Working level operation of current City of Victoria word processing, spreadsheet, and related specialty software
Maintain accurate records and prepare budgets.
Supervise staff.
Establish and maintain effective working relationships.
Deal effectively with the public and outside agencies.

**QUALIFICATIONS**
**Formal Education, Training and Occupational Certification**:
Diploma in Business Administration or related field. (2 years)
Current and valid Class 5 B.C. Driver’s Licence
**Experience**:
4 years of related experience, including supervisory experience
Or an equivalent combination of education and experience.

**OTHER**
May be requested to substitute in a more senior position.

Education : College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience : 3 years to less than 5 years

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