Guest Services Supervisor

6 months ago

Victoria, Canada Central Walk Mayfair Shopping Centre Full time

Reporting to the General Manager, the Guest Services Supervisor is responsible for the complete operation of the Guest Services desk at Mayfair Shopping Centre. Responsibilities include, but are not limited to the following:

- All aspects of hiring, training, motivating, mentoring and leading staff effectively in order to ensure the consistent delivery of first class customer service to shoppers and our retail clients.
- Other duties include successfully managing a high volume gift card sales program, managing cash and credit payments, maintaining equipment to acceptable standards, ordering supplies, and various forms of data management.
- Assists Marketing team with coordination in all aspects of events, marketing campaigns, special projects and initiatives.
- Coordinates and provides input to community relations. The Guest Services Supervisor also establishes and maintain a strong rapport with retailers.
- The Guest Services Supervisor participates as a member of the shopping centre Administrative team and relays relevant information to his/her team as required.
- The Guest Services Supervisor will assist with miscellaneous administrative work and will also help with event and promotional planning and execution.

**Key Requirements: **
- Minimum High school diploma required; 
- 3 to 5 years of supervisory experience in a customer service or hospitality related industry; 
- Experience working with the public with a track record of providing exceptional customer service; 
- Strong leadership and supervisory skills; 
- Conflict resolution/management skills; 
- Positive attitude and a demonstrated ability to be proactive, resourceful, approachable, adaptable, solution-focused, and professional always; 
- Strong oral and written communication skills; 
- Ability to work independently and as part of a team; 
- Excellent organizational skills; 
- Demonstrated ability to multi-task and work effectively in a fast-paced environment; 
- Strong computer skills (MS Office); internet savvy and social media knowledge; 
- This position is scheduled to work from Tuesday to Saturday.  
- Must be flexible and able to work weekends, nights and holidays as needed.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- Day shift
- Weekends as needed

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person

  • Guest Services Supervisor Victoria BC

    3 weeks ago

    Victoria, British Columbia, Canada AccorHotel Full time

    AccorHotel Job Opportunity in Victoria, BCWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at the Fairmont Empress in Victoria, BC. As a key member of our hospitality team, you will be responsible for leading the Guest Services team to deliver exceptional guest experiences.About the Role:Serve as a leader and mentor...

  • Guest Services Supervisor/manager On Duty

    6 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Guest Services Agent

    7 months ago

    Victoria, Canada WildPlay Full time

    If you would love to work in an outdoor environment with fun-loving and adventurous people, we have a job for you! WildPlay Victoria seeks enthusiastic people to help direct our guest's experiences through our forested zip line adventure park. Get paid to play with us! **Job Perks** - Free zip lining - Full and part-time hours available and can change...

  • Guest Services Manager

    6 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Services Agent

    2 months ago

    Victoria, Canada Magnolia Hotel & Spa Full time

    **A SMALL HOTEL BIG ON LUXURY AMENITIES** Emanating timeless elegance, The Magnolia Hotel & Spa offers an unparalleled luxury boutique hotel experience in the heart of the city, only steps from Victoria’s Inner Harbour. Welcome to a world of personalized service, thoughtfully appointed rooms, fine dining, and refined personalized guest service. Are you...

  • Guest Service Agent

    4 months ago

    Victoria, Canada Embassy Inn Hotel Full time

    The Guest Service Agent greets all incoming and departing guests with warmth and individual attention. The Guest Agent assists all guests with check-ins, check-outs, orienting them with their stay, and any requests the guest may have. In addition, they are required to maintain a well-organized room’s inventory and room assignments. **Responsibilities** -...

  • Guest Service Agent

    2 months ago

    Victoria, Canada Hotel Rialto Full time

    **Guest Services Agent** Hotel Rialto is a 58 rooms, family-friendly hotel centrally located in Victoria, steps from Government Street, Royal BC Museum and the Victoria Harbour. The Guest Services Agent welcomes all guests with warmth and individual attention. The Guest Services Agent facilitates check-ins, check-outs, provide concierge and valet services...

  • Guest Service Lead

    3 weeks ago

    Victoria, Canada Guardteck Full time

    Guest Service Lead **Job Opportunity: Guest Services Lead (Full-Time)**: - Location: The Bay Centre, Victoria BC_ - Reports to: Marketing Assistant/Guardteck Site Manager_ - Wage: $20.50/hour_ We are currently seeking a **Guest Services Lead** to oversee day-to-day customer interactions at The Bay Centre, focusing on delivering exceptional guest...

  • Guest Service Agent

    6 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Service Agent

    7 months ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    **SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...

  • Guest Services Representative

    3 months ago

    Victoria, Canada Guardteck Full time

    Guest Services RepresentativeGuardteck is seeking a dynamic individual for the role of Guest Services Representative at the Bay Centre in Victoria, BC. This is a part-time, seasonal position. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Being in the heart of...

  • Guest Service Agent

    6 months ago

    Victoria, Canada Victoria Marriott Inner Harbour Full time

    **SUMMARY**: Managed by Atlific Hotels, the full-service, upscale Victoria Marriott Inner Harbour overlooks Victoria's vibrant and dynamic downtown, located just steps from world class attractions, shopping, venues, and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is committed to providing exceptional and...

  • Guest Services Manager

    7 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Services Manager

    7 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly...

  • Guest Services Representative

    5 months ago

    Victoria, Canada Guardteck Security Full time

    Job Skills / Requirements Are you a fun-loving and positive person who likes to help people? Guardteck Security is a sought-after provider for residential security services, offering comprehensive solutions to ensure the safety and security of high-rise buildings and residential communities.  We are looking for Guest Service Representative in Victoria...

  • Guest Service Agent

    4 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Service Agent

    4 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **What we do and are proud of** At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for...

  • Guest Service Agent

    6 months ago

    Victoria, Canada Brentwood Bay Resort Full time

    **About us.** At Brentwood Bay Resort, we take pride in providing a luxurious boutique experience that sets us apart from other hotels and resorts in the Greater Victoria area. We are committed to offering our guests more than just delicious meals, relaxing spa treatments, and beautiful oceanfront suites. We aim to provide a truly unforgettable guest...

  • Guest Service Lead

    5 months ago

    Victoria, Canada Guardteck Security Full time

    Job Skills / Requirements We are looking for Guest Services Lead in Downtown Victoria   Guest Services Lead is a leader who sets the tone of the Center's customer service interactions. As a crucial part of the Marketing Department, the Guest Services Lead will liaise closely with Marketing Assistant to provide excellent and memorable experience for...

  • Guest Services Representative

    6 months ago

    Victoria, Canada Central Walk Mayfair Shopping Centre Full time

    Our Guest Services Representative ensures every customer interaction is carried out in a professional, courteous, and efficient manner. - Maintain a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations, promotional activities and comfort tools. - Proactively seek opportunities to create memorable customer...