Manager, Wealth Support

2 weeks ago

London, Canada The Canada Life Assurance Company Full time

Permanent Full Time

We're hiring for a permanent full-time **Manager, Wealth Support** in London, ON.

**What you will do**:
Team Leadership:

- Lead, mentor, and develop a team of Business Analysts and Specialists.
- Foster a collaborative and performance-driven environment.
- Monitor team performance, setting clear objectives and key performance indicators (KPIs).
- Conduct regular feedback sessions and performance reviews.

Production Support:

- Oversee day-to-day operational support, ensuring timely resolution of service requests.
- Act as an escalation point for complex issues impacting business operations.
- Ensure root-cause analysis is conducted on recurring issues and preventative measures are implemented.

Statement Delivery:

- Manage the end-to-end process of statement generation and distribution.
- Ensure statements are accurate, timely, and compliant with regulatory standards.
- Liaise with vendors or internal teams to troubleshoot and resolve any statement-related issues.

Project & Enhancement Delivery:

- Drive the development and implementation of strategic initiatives related to Wealth products and services through effective business analysis.
- Capacity vs Demand management to ensure projects are delivered on time, within scope, and on budget while maintaining high quality.
- Manage client expectations and ensure a high level of satisfaction with delivery.

**What you will bring**:

- 5+ years of experience in Wealth Management, financial services, or a related field.
- Proven experience in managing teams, preferably in a Production or Operational support environment.
- Strong project management and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Familiarity with regulatory requirements related to statement generation and delivery is a plus.
- A critical thinker that has attention to detail and a high degree of accuracy.
- A proactive approach to collaboration with business partners, and stakeholders.
- Ability to prioritize multiple projects using strong time and task management skills.
- Excellent oral and written communication and presentation skills
- Experience in different project methodologies like Agile, Iterative, Incremental and Waterfall is beneficial.
- Self-starter who is innovative and accepting of and open to learning new ideas.

The base salary for this position is between **$78,600- $131,000** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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