Business Development Coordinator

2 weeks ago

Hamilton, Canada AutoCanada Inc. Full time

**Business Development Coordinator**

**Subaru of Hamilton**

**Hamilton, Ontario**

**Hamilton **is looking for a high-energy and versatile **Business Development Coordinator: Service customer care agent **to join our team You will be responsible for managing long-term client loyalty to the dealership via the service office. We are looking for someone who is adaptable, consistent and loves working with people in a public setting. First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing London Honda to the public.

**What We Offer**
- The usual - vacation, health, and dental benefits
- Ongoing training and support to ensure you are being set up for success.
- We promote within There are endless opportunities to further your career within **London Honda****:

- Life Insurance
- Employee Vehicle Purchase Plan
- Employee and Family Assistance Program

**Your Key Responsibilities**
- Research required information using available resources.
- Develop and retain sales opportunities.
- Make outgoing calls (existing customers only) related to various campaigns and achieve specific goals.
- Manage and resolve customer complaints, with support by management.
- Provide customers with product and service information.
- Enter new customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Update existing customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Process orders and cash out clients when needed.
- Identify and escalate priority issues.
- Route calls to appropriate departments.
- Follow up customer calls where necessary.
- Complete additional administrative duties assigned by management.

**Your Capabilities and Credentials**
- Completion of a High School Diploma or equivalent is required.
- Previous experience dealing with customers is an asset but not required.
- Must be able to commit to evening shifts
- Sales experience is an asset but not required.
- Intermediate level computer skills in MS Office products including Outlook, Skype Business, Excel, Word, and other programs.
- Ability to work independently as well as be part of a team.
- Detail oriented, self-motivated, and resourceful.
- Excellent verbal, listening and written communication skills are required to interact with clients.
- Strong organizational and time management skills, handling multiple priorities, performing a variety of tasks, and meeting required deadlines.

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