Key Account Manager

4 days ago

Montréal, Canada Peter Mielzynski Agencies Full time

Overview:
The Key Account Manager is responsible for the delivery of PMA performance targets and managing the customer relationship with Société des alcools du Québec (SAQ). The role will require the development of annual customer plans while working collaboratively with Trade Development and the execution team to deliver PMA annual objectives.

**Department**:Customer Management

**Reports To**: Senior Manager of Customer Management Eastern Canada

**Location**:Montreal, Quebec

**Responsibilities**:
**Responsibilities**:

- Align annual PMA portfolio / brand targets with Customer Strategies in order to deliver a comprehensive go to market plan
- Review and evaluate key account monthly performance by brand versus target and develop action plans accordingly to ensure target delivery
- Work closely with all relevant departments within the customer framework (i.e.: category, inventory, purchasing, procurement, etc.) to deliver accurate sales forecasting and sell-in proper inventory levels with the customer
- Proactively participate with Trade Development and Customer Management in strategy briefing sessions while continuously providing feedback on program execution and effectiveness
- Work collaboratively with Trade Development in the creation of account specific presentations as well as goals for distribution and merchandising promotion execution
- Analyze competitive activities and generate insights to create a competitive advantage and sellable proposition
- Insure promotional calendar is implemented flawlessly across all stores in selected accounts
- Interface with the internal organization across all functions (Trade Development, Finance, Consumer Marketing, and Supplier base).
- Secure incremental store distribution and merchandising opportunities directly with the category buyers.
- End-to-end approval of new items/innovation brands and SKUs on a time timely basis
- As a member of the Regional Leadership Team, contribute to the broader leadership and strategic development of the region.
- Assign and achieve goals by account and ensure accurate sales forecasting activities
- Beat the competition, deliver/exceed the annual plan and be the partner of choice for our customers
- Maintain high levels of employee engagement and a culture that encompasses the Values of the Company
- Build and nurture strong relationships at every level with customer
- Other duties as assigned

**Must be able to**:

- Live and demonstrate the Company Values.
- Demonstrate and exhibit high levels of professionalism with internal and external customers

Qualifications:

- Bachelor’s Degree required
- 3-4 years’ experience in a similar role or significant practical experience within customer/consumer/supplier environments
- Excellent computer skills, including advanced Excel and MS Office
- Excellent organizational and communication skills (written and verbal) (French and English)
- Experienced in Strategic Key Account Management planning and implementation
- Demonstrate sound judgment and problem solving skills
- Excellent leadership capabilities with strong presentation and interpersonal skills
- Strong organizational and multi-tasking capabilities
- Strong Project Management skills
- Capable of seeking out new ideas, exhibit initiative and be proactive
- Managing complex customer relationships
- Excellent Negotiation and Persuasive Selling Skills
- Knowledge of Liquor Board Regulations, market trends and competition is critical
- Relevant cross-functional experience (finance, operations, IT, HR, project management, etc)

**Physical Demands of Job**:

- Occasional standing and occasional walking for short amounts of time to perform various duties
- Extended sitting for long periods of time at desk or workstation

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