Commercial Lines Account Associate, Sme

3 weeks ago

Markham, Canada HUB International Full time

**About The Role**

HUB International continues to grow and we are looking for a strong Commercial Account Associate to effectively support the busy account workflow. This is an ideal role for an individual who is responsive, can handle a high volume of work, and has strong customer service. This is an ideal role for someone who is interested in learning and supporting a growing niche market.

**What You’ll Do**
- Provide our internal and external clients with prompt, courteous and professional service including handling coverage inquiries and processing client requests.
- Timely preparation of documents such as: letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders and summaries.
- Continuously delivering quality in client service for an assigned book of business
- Accurately process endorsements, invoicing of transactions and generating reports using various program systems.
- Developing and nurturing client relationships by identifying client-specific needs; creating innovative and cost-effective solutions
- Monitoring client accounts receivable statements, and collecting outstanding premium owing;
- Building relationships with sub-brokers across Canada and writing business in the industries and programs we develop

**What You’ll Need for Success**
- **RIBO (Ontario Broker’s license) or ability to obtain in short order Required**:

- Typically, 1+ years of Insurance Industry and product line experience - broking or underwriting
- Experience with programmatic commercial lines business
- Experience delivering client-focused solutions based on customer needs
- Professional communication, and strong interpersonal skills
- Strong customer service focus with the ability to deliver positive customer experiences
- Self-starter and strong team player able to work within Production and Service teams
- Effective organizational skills and time management
- Working knowledge of Microsoft Office Products (Word and Excel).
- Ability to learn and understand new systems quickly; EPIC fluency is an asset.

**Why Choose HUB?**

We’re committed to you and your well-being with a variety of benefits such as:

- Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)
- A flexible hybrid environment and paid time off that allows for a work/life balance
- Robust and flexible benefits options that cater to your individual needs with a company RRSP match
- A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement
- Reimbursement of license fees and professional membership dues
- Perks and rebates on events, travel, and accommodations as well as discounted rates for personal home & auto insurance

Service is one of our founding values - not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

LI-hybrid

LI-DH1

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: Diploma

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