Operations Coordinator
1 month ago
**OPERATIONS COORDINATOR**
**About Dying With Dignity Canada**
Dying With Dignity Canada (DWDC) is the national human-rights charity committed to improving quality of dying, defending end-of-life rights, and helping Canadians avoid unwanted suffering.
DWDC has four strategic priorities:
- Nurture a more inclusive and diverse end of life rights movement: DWDC will seek out, listen to, and integrate more perspectives in the work that we do
- Address barriers to accessing a good death: DWDC will lead national advocacy efforts to eliminate obstacles to end-of-life choice, including access to advance requests and end forced transfers
- Deliver high quality, relevant programs and services: DWDC will provide information, education, and support to individuals, families, and clinicians across Canada
- Ensure sustainability, resiliency, and mission success: DWDC will invest in the growth and development of the organization and its people
DWDC is committed to promoting a culture of wellbeing for our team. We provide extensive benefits and support for all team members so you can focus on doing meaningful work. Our perks include:
- Competitive salary
- Three weeks’ paid vacation and paid sick days
- Health benefits, including an EAP program and additional mental wellness supports
- Matching Group Retirement Savings Program
- Flexible work hours and hybrid work model
- Opportunities for professional development
**Overview**
Reporting to the Office Administrator, the Operations Coordinator provides operational support to Dying With Dignity Canada across the Operations, Program and Volunteer teams. This position will have general administrative responsibilities and tasks in each department with a focus on database administration and record keeping, webinar, event and meeting support, and recruitment activities. A team player, the incumbent will work well across departments and be able to manage competing priorities.
**Salary range**:$43,000-$52,000 annually
**Key Deliverables and Responsibilities**
Operations
- Organize and maintain physical and electronic files, records, and archives
- Support the Office Administrator in accounts payable preparation and visa reconciliation
- Assist the Office Administrator with staff recruitment activities, including posting job vacancies, scheduling interviews, onboarding and offboarding, setting up employee workstations, and compiling materials for new employees
- Support the Office Administrator in drafting professional communication and documentation as required, including policies, procedures, manuals, and other documents
- Maintain the Administration Manual
- Schedule meetings, create agendas and take notes / minutes
- Ensure all office and kitchen supplies are fully stocked, coordinate purchasing when necessary
- Manage kitchen maintenance duties
- Support Office Administrator with contract administration and management
Volunteer & Program Support
- Coordinate Zoom meetings, webinars, and events across Canada, including registration, meeting set up, meeting management, and collection of feedback for National and Chapter events
- Assist the Manager, Volunteer Engagement and Chapter Development with volunteer recruitment activities, including posting volunteer opportunities, scheduling interviews and reference calls, onboarding and offboarding volunteers as required
- Support the Manager, Volunteer Engagement and Chapter Development with volunteer records management and procedure development
- Assist in scheduling meetings, creating agendas, and taking minutes for monthly Chapter Chair Meetings
- Assist in maintaining volunteer witness records and support the Program Coordinator with pulling witnessing reports in volunteer database
- Assist in collection, entry and clean-up of relevant patient data into Salesforce, following documented best practices
- Support and act as a backup to the Program Coordinator for active witnessing requests in Ontario
- Provide general administrative support to the Program and Volunteer teams as needed
- Additional duties as assigned
**Qualifications**
- Passion for supporting individuals exploring end-of-life choice
- Comfortable with the topic of death and able to manage conversations compassionately and with a high level of sensitivity
- Post-secondary education in administration or minimum of two years’ experience in an administrative position or equivalent combination of education and experience
- Experience with data and record management
- Proficient in Microsoft Office / 365
- Ability to prioritize tasks and manage workload effectively while meeting deadlines
- Can work independently and manage competing priorities
- Detail oriented
- Experience with web-based meeting platforms an asset (Zoom in particular)
- Experience with Salesforce or other CRM databases an asset
- Experience with volunteer databases an asset
- Experience with Raiser’s Edge / RE NXT an asset
- Experience and/or familiarity working in the non-profit sector,
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