Service Coordinator

4 months ago

Concord, Canada RI-GO LIFT TRUCK Full time

**Overview**:
We are seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing exceptional customer support and coordinating service requests. This is a vital role in ensuring the smooth operation of our business and maintaining customer satisfaction.

**Responsibilities**:

- Manage the WIP
- Monitor the progress of service requests and ensure timely completion using Monitors at the shop
- Provide quotes for any job to customers, and follow up
- Communicate with customers to provide updates on service status and address any concerns or questions
- Collaborate with the service team to ensure efficient workflow and resolve any scheduling conflicts
- Assist with proofreading documents, including invoices, reports, and correspondence
- Perform general administrative tasks such as data entry, filing, and organizing documents
- Follow up with the AR list
- Manage timecards

**Experience**:

- Previous experience in a customer support or administrative role is preferred
- Strong typing skills with excellent accuracy
- Exceptional organizational skills with the ability to multitask effectively
- Excellent written and verbal communication skills

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

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