Service Coordinator

2 months ago

Concord, Canada Memofix Full time

OUR COMPANY:
Now celebrating our 35th year in technology and hardware support, we provide a comprehensive, all-in-one, holistic solution for our clients so they can focus on what they do best. Our services include field service, depot repair, warehousing & logistics, program management and more.

JOB OVERVIEW:
The Service Coordinator is responsible for the management of Customer driven tickets, projects and dispatch requests and all related tasks, ensuring that all Service Level Agreements are met.

KEY RESPONSIBILITIES:
As a Service Coordinator, your job responsibilities include, but are not limited to the following:

- Respond to Dispatch requests in a timely manner, as defined by Service Level Agreements
- Communicate with Customers on repair timeframes, status updates and Information requests.
- Liaise between Customers, Vendors, Partners and internal team members, sharing information and updates as required and ensuring commitments are being met per Service Level Agreements.
- Maintain accurate daily data entry into Third Party Systems.
- Using Proprietary software, create various Order types based on Customer requirements.
- Enter/update inventory items in Proprietary software.
- Compile, analyze and action daily work in progress and summary management reports, including preparation of power point summary presentations with daily, weekly or monthly metric results.
- Participate in conference calls and meetings, documenting and sharing meeting minutes.
- Perform research as required for new vendors, service parts, or product information.
- Process payments and refunds for services rendered.
- Walk customers through the entire process and be the main customer contact throughout life of service.
- Act as liaison between customers and lab technicians.

REQUIRED SKILLS:

- Fluent in English, reading, writing and speaking
- Salesforce experience preferred
- Self-motivator with a positive attitude
- High attention to detail
- Strong listening, comprehension, analytical and problem-solving skills
- Effective administrative, organizational and time-management skills
- Minimum typing WPM of 50
- Excellent oral and written communication skills
- Must be a team player committed to always meeting Customer Service Level Agreements
- Ability to multi-task effectively

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Concord, ON L4K 3W2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- dispatching: 1 year (preferred)

Work Location: In person

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